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About the Role
Serve as a flexible and dynamic leader supporting various restaurant locations as needed. This field-based role provides hands-on support to stabilize operations, fill staffing gaps, and deliver on-the-ground training within a designated market area.
Responsibilities
- Provide interim management support across multiple restaurant locations during openings, transitions, vacations, or staffing gaps
- Drive operations, guest experience, and team engagement
- Ensure consistent execution of Everyday Coffee Operational Excellence & Culture, as well as the Dunkin brand standards in guest service, food quality, and cleanliness
- Train and coach hourly teams and new hires as directed for both short-term and long-term assignments
- Identify and resolve operational challenges quickly and effectively
- Provide real-time feedback on store performance, staffing needs, and guest satisfaction
- Support new store openings and assist with operational setup and team readiness
- Maintain compliance with health, safety, and labor regulations
- Foster a positive team culture and uphold brand values at every location
- Jump in wherever needed as a fully trained restaurant leader & certified team trainer
Requirements
- 2+ years of restaurant management experience
- QSR, multi-unit or training experience a plus
- Strong leadership, communication, problem-solving skills
- Ability to build trust quickly
- Ability to travel locally between restaurant locations as needed
- Solution-oriented and steady under pressure
- Comfortable working flexible hours, including evenings and weekends
- Proven ability to adapt quickly and lead in diverse environments
- Intermediate skills with operational tools such as food safety, labor, inventory, etc. within QSR concepts
- Eager to grow—this role has a path to restaurant, multi-unit or leadership/area training
Skills
- Leadership
- Communication
- Problem-solving
- Adaptability
- Training
- Operational efficiency
- Guest experience
- Team engagement
- Food safety
- Labor management
- Inventory management
Location
- Designated market area (approximately a 35-mile radius)
Work Type
- Full-Time
- Field-based
- Flexible hours
Experience Level
- Restaurant management experience
Benefits
- Travel and expenses covered
- Health, dental, and vision insurance
- Paid time off and company holidays
About the Company
- An aspirational company redefining the Dunkin’ experience inside retail