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About the Role
The Customer Service Operations Associate (CSOA) - Filing Manager is responsible for preparing and submitting applications to obtain, amend, renew, or close client licenses and registrations within the Business Licensing (BL) Team.
Responsibilities
- Prepare and file standard, advanced, and specialized applications and renewals for various clients and industries.
- Submit 50-100 applications weekly, depending on filing complexity.
- Collaborate with Customer Success Associates (CSA) to ensure timely order fulfillment and resolve licensure barriers.
- Document changes to the filing process in the internal database by communicating with BL's onboarding and research teams.
- Operate effectively within a collaborative team environment.
- Perform other duties as assigned.
Requirements
- Minimum Bachelor's degree or equivalent experience.
- 1-2 years of data entry and/or licensing experience preferred.
Skills
- Exceptional interpersonal skills for communication with government agencies and colleagues.
- Tact and discretion when handling sensitive data.
- Ability to work in a fast-paced environment.
- Proficiency in personal computers within a Windows-based environment (Microsoft Office Suite and Adobe PDF).
- Excellent attention to detail, accuracy, and consistency.
- Strong organization skills in all aspects of project workflow.
- Superb time management skills.
- Customer-centric focus and work ethic.
Location
- Onsite (potential requirement for interviews)
Work Type
- Full-time
Experience Level
- 1-2 years preferred
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $35,000.00 - $58,600.00 USD
- Eligible for Bonus
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.
Equal Opportunity
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
- Our interview process is designed to assess your individual skills, experiences, and communication style.
- We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
- To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
- Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.