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About the Role

As a Barista at Barnes & Noble, you are an integral member of the Café team, responsible for welcoming customers, preparing beverages and café items, and maintaining the presentation and efficient running of the Café. You will be trained to master operational competencies, including technology use, merchandising, register operation, food and drink preparation, and maintaining cleanliness.

Responsibilities

Welcome customers cheerfully and helpfully.
Answer customer questions.
Connect customers with the right beverages and café items.
Maintain attractive presentation of the Café.
Ensure the efficient running of the Café.
Help unpack and stock deliveries.
Tidy the bake case and dining area.
Operate registers quickly and in a friendly manner.
Provide highly professional service to customers.
Maintain reliable and punctual attendance.
Fill scheduling gaps and be flexible to store needs.
Perform assigned tasks with purpose and energy.
Be supportive and considerate of colleagues.
Help customers and colleagues.
Learn new skills and acquire new knowledge.
Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
Develop strong merchandising skills to maintain café presentation and cleanliness.
Develop effective visual merchandising skills for counter and floor retail fixtures.
Run a register competently to serve customers quickly and reliably.
Support the receiving and unpacking of deliveries and efficient stocking.
Make food and drinks properly with ease and accuracy.
Maintain café cleanliness through daily and weekly cleaning tasks.
Follow and execute First In First Out (FIFO) practices and dating product correctly.
Support the bookfloor team willingly and effectively when needed.
Understand loss prevention procedures and de-escalation techniques.
Identify theft, spot and seek support for problematic behaviors and issues.
Build café knowledge of products offered (beverage, bakery, savory, gifting).
Maintain product presentation in an interesting and appetizing manner.
Speak about and support key sales objectives like new LTO items or café promotions.
Make effective food and beverage customization recommendations.
Build knowledge and engagement for execution of café retail options.
Understand and use Café training tools appropriately.
Use knowledge about café safety, hygiene, sanitation guidelines and procedures.
Support the success of key products and promotions.
Comply with all company policies and procedures.

Requirements

Demonstrate good “behaviors” including reliability, punctuality, flexibility, positivity, willingness, supportiveness, consideration, cheerfulness, and a willingness to learn.
Enjoy being a barista.
Master the operational competencies of a Barnes & Noble barista.
Be proficient in using varied technology.
Develop strong merchandising skills.
Develop effective visual merchandising skills.
Run a register competently.
Support receiving and stocking.
Make food and drinks properly.
Maintain café cleanliness.
Follow FIFO practices and dating product correctly.
Support the bookfloor team.
Understand loss prevention and de-escalation.
Physical activity includes prolonged standing, repetitive bending, lifting, and walking.
May work in other stores to support the wider Cluster.
Develop barista knowledge and skills with experience.
Build café knowledge of products.
Use knowledge to maintain presentation.
Speak about and support sales objectives.
Make effective recommendations.
Build knowledge and engagement for café retail options.
Understand and use Café training tools.
Use knowledge of safety, hygiene, sanitation guidelines and procedures.
Support success of key products and promotions.
Enjoy being a barista at Barnes & Noble.
Advance to Senior Barista with demonstrated mastery.

Skills

Customer service
Beverage preparation
Food preparation
Register operation
Merchandising
Visual merchandising
Inventory management (stocking, FIFO, dating)
Cleaning and sanitation
Loss prevention
De-escalation techniques
Teamwork
Communication
Adaptability
Problem-solving
Technology proficiency (registers, computers, tablets)

Location

New York, NY

Work Type

Full-time
Part-time

Experience Level

Entry Level
Depending on experience

Salary/Compensations

$20.00 per hour starting rate

Benefits

Employee Discount
EAP (Employee Assistance Program)
Sick Pay
Paid Time Off (including paid Maternity and Parental Leave)
Company Paid Holidays
Transit
401(k) with Company Match
Comprehensive Health Benefits (Medical, Dental and Vision)
Healthcare and Dependent Care Spending Accounts
Healthcare Spending Account
Disability Benefits
Life Insurance
Tuition Reimbursement

About the Company

Barnes & Noble bookstore is a gathering place for readers and the community.
Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business.
Each Barnes & Noble bookstore is the product of its bookselling and café team.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble is committed to diversity in the workplace and provides equal employment opportunity for all.
All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition, genetic information, gender, gender identity, gender expression, hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Reasonable accommodation is available to apply for a job or to perform a job.
Contact (800) 799-5335 for reasonable accommodation.