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About the Role
Associates celebrate lives and are celebrated by the company. This role provides clerical and administrative support for funeral operations, including interacting with the public, providing information on funeral services, answering phones, and assisting with services and ceremonies. Attendance at monthly staff meetings is expected. Duties must align with company mission, values, policies, and procedures.
Responsibilities
- Delivers and sets up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes for services.
- Ensures proper care and storage of service-related items.
- Prepares documents for services, cremations, and maintenance as directed.
- Assists with the preparation of remains, including dressing and lifting, or operating the crematory, as permitted by law and company regulations.
- Performs office duties such as answering phones, operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, scale, and stereo/video system.
- Runs errands for floral delivery, supply pickup, and document retrieval.
- Serves as an usher, parks cars, and performs transportation duties.
- Drives Funeral Home vehicles for services and family transportation.
- Ensures refreshments are available where legally permitted.
- Assists with visitations, memorial, and funeral services, including setup, dressing and casketing remains, and delivering family items and flowers.
- Greets and assists client families and visitors at the office.
- Accommodates family needs during services and visitations.
- Washes and cleans funeral home and client vehicles as needed.
Requirements
- Valid state driver's license with an acceptable driving record.
- Previous customer service and/or sales experience preferred.
- Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
Skills
- High level of compassion and integrity.
- Clear and concise verbal and written communication skills.
- Professional behaviors.
- Team player.
Location
- US-TX - Austin
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent.
About the Company
- Our associates celebrate lives. We celebrate our associates.