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About the Role
This role is pivotal in strengthening Transfr’s partner relationships, protecting recurring revenue, and expanding our impact across the education, workforce development, and public-sector communities we serve. You will help ensure our partners continue to see the value of Transfr’s immersive career exploration and training solutions.
Responsibilities
- Manage a portfolio of approximately 250 accounts, ensuring timely renewals and minimizing churn.
- Use customer health data and engagement insights to identify risks and focus outreach where it matters most.
- Manage and refine automated renewal email cadences and provide timely, personalized follow-up to secure signed agreements.
- Drive upsells and multi-year renewals to increase recurring revenue and strengthen partner relationships.
- Partner with Customer Success and internal teams to resolve renewal challenges and mitigate risks.
- Keep Salesforce updated with renewal activity, quotes, and customer communications while delivering accurate forecasts.
- Refine workflows and outreach strategies to increase efficiency and consistency.
Requirements
- 2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
- Proven track record of meeting or exceeding renewal targets.
- Strong organizational, prioritization, and analytical skills.
- Excellent written and verbal communication skills.
- Proficiency with Salesforce or a similar CRM platform.
- Strong attention to detail and ability to manage multiple accounts and deadlines.
- Must be authorized to work in the United States without restriction.
Skills
- Account management
- Renewals
- Customer success
- Salesforce
- Data-driven
- Proactive
- Communication
- Process-oriented
- Scaled outreach
- Personalized engagement
- Customer health data analysis
- Forecasting
- Upselling
- Automated email sequencing
- Customer relationship management
Location
- Remote
- Florida
- Arizona
- Colorado
Work Type
- 100% remote
- Remote-first
Experience Level
- 2-4 years
Salary/Compensations
- $90,000-$110,000
- Eligible to participate in the company’s variable compensation and equity program.
Benefits
- Medical, dental, and vision insurance
- Annual professional development budget for each employee
- 401(k) savings plan
- Life, AD&D, and disability insurance coverage
- Company-provided laptop and other necessary equipment
- Paid time off (PTO) to support work-life balance
- Paid company holidays
- Company-paid parental leave
- Flexible work arrangements
About the Company
- Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers thus helping them improve their quality of life. Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today.
Equal Opportunity
- Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.