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About the Role
Payments within COO Domains Operations Australia delivers critical payments services for Country Banking & Rabobank Online Savings clients, as well as supporting Wholesale Australia & New Zealand clients. The team manages deposit product maintenance, account closures, payment investigations & client refund activities. This is a hands-on role offering broad exposure across payment operations, leadership, risk management, stakeholder engagement, projects and continuous improvement, with the opportunity to make a meaningful impact on team capability & operational excellence.
Responsibilities
- Act as the Manager's delegate & second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance & support
- Champion team capability through training, knowledge sharing, quality reviews & cross-training
- Support procedure reviews, process enhancements & continuous improvement activities
- Act as a senior subject matter expert for payments operations, investigations & transaction services, providing guidance on complex matters and escalations
- Process & authorise domestic, international & foreign currency transactions in accordance with policy & regulatory requirements
- Manage complex customer requests, payment exceptions & operational issues while delivering exceptional service
- Support risk management activities including quality assurance, control testing, incident management & remediation
- Ensure compliance with internal policies, regulatory obligations & industry standards
- Build strong stakeholder relationships & contribute to system testing, process change & operational resilience initiatives
Requirements
- 5+ years' experience in banking operations, payments, transaction services or a related financial services environment
- Strong understanding of banking operations, payments processing, compliance & risk management
- Knowledge of banking products, including lending, deposits & payment services
- An understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of Practice
- Excellent communication & stakeholder management skills
- Strong analytical & problem-solving skills with exceptional attention to detail
- The ability to manage competing priorities & perform effectively in a fast-paced environment
- Demonstrated initiative, accountability & a continuous improvement mindset
- Demonstrated ability to coach, guide and support others, with an interest in continuing to develop your leadership capability
- Strong working knowledge of in Microsoft Office applications
- Lean Six Sigma White Belt certification (or willingness to obtain) highly regarded
Skills
- Payments
- Banking Operations
- Transaction Services
- Risk Management
- Stakeholder Engagement
- Continuous Improvement
- Microsoft Office
- Lean Six Sigma
Location
- Sydney
Work Type
- Hybrid working
Experience Level
- Senior
- 5+ years' experience
Education Level
- Lean Six Sigma White Belt certification (or willingness to obtain)
Benefits
- Hybrid working: A mix of work in our newly refurbished CBD office & at home
- Wellbeing leave: Extra days to support your health & work-life balance
- Education Assistance Program to support your growth
- Parental leave: Up to 14 weeks’ paid leave to support you & your family
- Additional leave options: Earn an extra week of annual leave & purchase up to two more
- Insurance cover: Employer-funded Death, TPD & Income Protection
- Workplace giving: Matched donations through our community giving program
- Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & mor
About the Company
- Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do
- Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
Equal Opportunity
- Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you