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About the Role
Done Right Hood & Fire Safety is seeking a detail-oriented individual to manage service job scheduling for field crews across the tri-state area. This role involves coordinating directly with customers, optimizing schedules using knowledge of the five boroughs, and ensuring efficient job completion while delivering exceptional customer service.
Responsibilities
- Schedule service jobs for field crews across the tri-state area.
- Coordinate dates and times directly with customers.
- Plan smart, efficient schedules using knowledge of the five boroughs.
- Keep routes and schedules tight with no wasted time between jobs.
- Deliver friendly, professional customer service on every call.
- Write clear, professional emails to customers and the team.
Requirements
- Background in scheduling, dispatch, or service coordination, ideally in field service businesses.
- Strong customer service skills, comfortable talking with customers on the phone.
- Strong written communication skills.
- Experience leading a team and balancing multiple priorities.
- Detail-oriented problem solver capable of fixing scheduling issues.
- Comfort with CRM and scheduling software, email, and spreadsheets.
- Availability to manage evening and overnight schedules and respond to urgent issues.
Skills
- Customer service etiquette
- Scheduling software
- CRM software
- Spreadsheets
- Written communication
Location
- Tri-state area
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- High school diploma or equivalent required
- College or business coursework is a plus
Salary/Compensations
- $62,400/year ($1,200/week)
Benefits
- Performance incentives and bonuses
- Health, dental, and vision insurance
- 401(k)
- Paid sick time
- Commuter benefits
About the Company
- Done Right Hood & Fire Safety is a fire safety company servicing the tri-state area, known for providing white-glove service.
- An established local business with a stable, steady work environment.
- A Brooklyn company serving hundreds of commercial clients.