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About the Role
As Director, Client Implementation & Success, you will lead business analysis for client implementations and ongoing support of a SaaS platform for automated risk assessment. You will act as a liaison between clients and internal teams, translating client needs into effective solutions and providing senior-level guidance to business analysts and cross-functional team members.
Responsibilities
- Lead business analysis activities for client implementations and ongoing support of the alitheia SaaS automated underwriting platform.
- Partner with clients to understand and document underwriting processes, system interactions, integration requirements, and end-to-end data flows.
- Guide clients in using existing product capabilities and configurations to address their business needs effectively.
- Identify needs that cannot be met through current capabilities and work with clients and Product Management to define, evaluate, and prioritize potential new features or enhancements.
- Translate business and technical requirements into process flows, data mappings, client configuration sheets, and other implementation artifacts.
- Use APIs, Postman, and JSON to support integration analysis, testing, validation, and troubleshooting.
- Coordinate with Product Management, Project Management, Engineering, Risk, Data Science, and client stakeholders throughout implementation and ongoing support.
- Triage client issues in test and production, working both independently and cross functionally to resolve issues while minimizing client disruption.
- Maintain accurate user guides, client-facing materials, internal processes and support documentation.
- Lead and mentor business analysts, providing day-to-day guidance and supporting the development of less-experienced team members.
Requirements
- 7+ years experience in client facing technical roles
- Experience in Individual Life or Disability Insurance (Direct Carrier or Reinsurance) highly desirable
- Ability to express complex ideas clearly and facilitate communication between clients and internal teams
- Experience with the full software development lifecycle
- Demonstrated ability to apply creative thinking and problem-solving skills to solve business problems
- Superior written and oral communication skills, including presentations to clients and internal management
- Experience producing technology project artifacts including but not limited to: use cases, requirements documents, functional specifications, data mapping and process flows
- Extensive experience working directly with clients to analyze, design, and document complex business processes and end-to-end data flows
- Hands-on familiarity with REST APIs, Postman, JSON payloads, integration testing and troubleshooting
- Demonstrated experience leading a team or serving in a senior team capacity
- Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS)
- Experience with software engineering best practices
- Agility to work across multiple internal teams and multiple assignments in a dynamic environment
- The ability to learn and adapt quickly
- A drive to make a difference
Skills
- APIs
- Postman
- JSON
- REST APIs
- JSON payloads
- integration testing
- troubleshooting
- Microsoft Azure
- AWS
- Excel
- PowerPoint
- Word
- Sharepoint
- process flow documentation tools
- Power BI
- SQL
- DataDog
- Visio
- Miro
- Notion
- Jira
Location
- New York City
Work Type
- Full-time
Experience Level
- 7+ years
- Senior team capacity
Education Level
- Bachelor’s degree in Business, Economics, Computer Science or equivalent
Salary/Compensations
- $208,000 to $241,000
Benefits
- Two options for your health insurance plan (PPO or High Deductible).
- Prescription drug coverage (included in your health insurance plan).
- Vision and dental insurance plans.
- Basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
- Short and Long-Term Disability coverage.
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
- A robust 401k plan with up to a 6% employer match
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
- Eligibility to receive a yearly bonus as a Munich Re employee.
- A variety of health and wellness programs provided at no cost, including a gym fitness reimbursement.
- Paid time off for eligible family care needs.
- Tuition assistance and educational achievement bonuses.
- A corporate matching gifts program that further enhances your charitable donation.
- Paid time off to volunteer in your community.
About the Company
- Together, we engage with everything we have and are, to help humankind act braver and better.
- As the world’s leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance.
- By turning uncertainty into manageable risk, we enable fundamental change.
- We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions.
- We dare to think big and are continuously innovating on behalf of our clients.
Equal Opportunity
- At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us.
- Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work.
- We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day.
- We recruit and develop talent with a focus on providing our customers the most innovative products and services.
- We are an equal opportunity employer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.