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About the Role
The Financial Markets Global IP Desk contributes to team success by supporting the stability and availability of TNS Financial Markets infrastructure and services. This role involves raising and assigning service incident tickets, resolving complex IP network routing, hardware, and protocol issues, and liaising with customers.
Responsibilities
- Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols
- Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches
- Vendor management, to include extensive interface with Cisco and Juniper TAC
- Second-level network and protocol troubleshooting and debugging
- Coordination, scheduling and support of network maintenance and change management activities
- Provide on-call escalation support which includes after hours availability on a rotating schedule
- Operation Readiness, final checks for project acceptance into the NOC for handover support
- Incident management, ensure all clients and network incidents are restored with minimal service impact
- Monitor TNS’s various event management systems
- Monitor and manage inbound customer email
- Respond to inbound telephone calls to TNS Network Operations
- Raise incident tickets on the TNS Incident Management ticketing system
- Provide triage for incidents following defined runbooks
- Engage NOC engineers on incidents to see the incident through to successful resolution
- Work as part of a global team that provides 24x7 IP Desk coverage on a rotation basis
Requirements
- TCP/IP, VPN,MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS)
- Hands-on experience with the configuration of Cisco, Arista and Juniper routers and switches
- ITIL Certification
- Experience with Microsoft Office software, communications software, and Visio
- Hardworking, focused, thorough, and punctual
- Proficient at multitasking
- Experience working with external customers
- Experience providing support for NOC environments
- Computer Science / applicable degree, or equivalent work experience is preferred
- Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor
- Understanding of Financial Markets (Equity, Futures, Options)
- Advanced knowledge of exchange market data and order routing protocols
- Experience supporting and troubleshooting multicast market data streams
- Experience with Change Management Processes
- 3-5 years’ experience with troubleshooting circuits
- 3-5 years’ experience with Network Operations and Troubleshooting
- Excellent communication, customer, and time management skills
- Self-starter with a drive to develop own skills and knowledge
- Team player with good attention to detail
- Direct trading experience advantageous
- Strong written and verbal communications skills required
Skills
- TCP/IP
- VPN
- MPLS
- OSPF
- BGP
- EIGRP
- RIP
- IS-IS
- Cisco configuration
- Arista configuration
- Juniper configuration
- Cisco TAC
- Juniper TAC
- Network troubleshooting
- Protocol troubleshooting
- Change Management
- Incident Management
- Microsoft Office
- Communications software
- Visio
- Multitasking
- Customer support
- NOC support
- Financial Markets
- Market data protocols
- Order routing protocols
- Multicast market data streams
- Circuit troubleshooting
- Network Operations
- Communication skills
- Customer management
- Time management
- Written communication
- Verbal communication
Location
- Global
Work Type
- Full-time
- On-call
Experience Level
- 3-5 years
Education Level
- Computer Science / applicable degree, or equivalent work experience
Salary/Compensations
- $80,000 - $85,000
Benefits
- Medical and dental coverage
- Life insurance
- Paid holidays and vacations
- 401K plan with company match
About the Company
- An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.
- TNS offers a competitive benefit package.
- If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Equal Opportunity
- TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.