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About the Role
Salesforce is seeking a Forward Deployment Engineer to join their AI Labs team. This role involves building AI agents that can reliably operate enterprise software like SAP, Oracle, and Workday. You will work directly with customers to integrate these agents into their business processes, acting as a bridge between emerging AI technology and real-world business needs. The position offers the autonomy of a startup environment with the resources of Salesforce.
Responsibilities
- Build Directly With Customers: Work with process owners and customer IT to select workflows, define success, and secure necessary access and data.
- Run hands-on sessions to empower customers to use the product.
- Help customers understand product value, capabilities, and limitations, connecting technical results to business outcomes.
- Engineer Reliable Automation: Write custom JavaScript tools when existing capabilities are insufficient.
- Debug failures across browser behavior, agent execution, application state, and backend services.
- Build tests for business outcomes, exceptions, partial completion, and recovery.
- Help launch and stabilize workflows, documenting monitoring and recovery procedures.
- Make the Next Deployment Easier: Turn deployment lessons into reusable tools and tests.
- Work with core engineering to address recurring product gaps.
- Use AI development tools thoughtfully while maintaining code quality, security, and maintainability.
- Working With Customers: Expect approximately 40–60% travel for customer discovery, build sessions, and launches.
Requirements
- Ability to write and debug JavaScript or TypeScript.
- Ability to reason about web applications, APIs, and data flow.
- Enjoy working directly with users, asking precise questions, building alongside them, and explaining technical problems clearly.
- Experience building working software and ability to explain implementation choices, tests, and debugging.
- 2+ years of relevant experience.
Skills
- JavaScript
- TypeScript
- Web applications
- APIs
- Data flow
- Playwright
- Browser automation
- Browser extensions
- RPA
- Enterprise integration
- Agent systems
- Tool execution
- Evaluations
- Failure recovery
- SAP
- Oracle
- Workday
- Salesforce
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
- Hybrid
Experience Level
- 2+ years of relevant experience
Salary/Compensations
- $117,200 - $176,700 annually
- $141,200 - $194,200 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to create a workplace that’s inclusive and free from discrimination.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- This policy applies to current and prospective employees, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, and termination.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.