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About the Role
Salesforce is seeking a Value Acceleration Engineer to join their AI Labs team. This role involves working directly with customers to build and deploy AI-powered systems integration solutions, acting as a forward-deployed engineer on an emerging product. You will have the autonomy to shape an early product while leveraging Salesforce's resources.
Responsibilities
- Build Directly With Customers: Collaborate with process owners and customer IT to select workflows, define success, and secure necessary access and data.
- Run hands-on sessions to empower customers in using the product.
- Communicate product value, capabilities, and limitations to customers, linking technical results to business outcomes.
- Engineer Reliable Automation: Write custom JavaScript tools when existing capabilities are insufficient.
- Debug failures across browser behavior, agent execution, application state, and backend services.
- Build tests for various scenarios including business outcomes, exceptions, partial completion, and recovery.
- Assist in launching and stabilizing workflows, documenting monitoring and recovery procedures, and establishing support ownership.
- Make the Next Deployment Easier: Translate deployment lessons into reusable tools and tests, and collaborate with core engineering to address product gaps.
- Utilize AI development tools responsibly, ensuring code quality, security, and maintainability.
Requirements
- Ability to write and debug JavaScript or TypeScript.
- Proficiency in reasoning about web applications, APIs, and data flow.
- Enjoyment of direct user interaction, including asking precise questions and building alongside them.
- Skill in clearly explaining technical problems to users.
- Experience leading complex customer-facing deployments.
- Proven ability to build tools or practices that improved outcomes beyond individual projects.
- Capacity to align stakeholders on product extension, scope narrowing, or rollout safety.
- 8+ years of relevant experience.
Skills
- JavaScript
- TypeScript
- Web applications
- APIs
- Data flow
- Playwright
- Browser automation
- Browser extensions
- RPA
- Enterprise integration
- Agent systems
- Tool execution
- Evaluations
- Failure recovery
- SAP
- Oracle
- Workday
- Salesforce
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
- Hybrid
Experience Level
- 8+ years of relevant experience
Salary/Compensations
- $172,500 - $260,100 annually
- $207,800 - $285,800 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans and agents drive customer success together.
- The company is focused on innovation and driving business and the world through AI.
- Agentforce represents the future of AI at Salesforce.
- The team operates as a small startup within Salesforce AI Labs, focusing on building Systems Integration Agents for enterprise software like SAP, Oracle, and Workday.
- The goal is to create automation that customers can trust with consequential business processes.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- The company believes in equality for all and strives to create an inclusive, discrimination-free workplace.
- All employees and potential employees will be assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, and termination.
- Recruiting, hiring, and promotion decisions are fair and based on merit.
- Salesforce will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring.