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Don't guess if your resume is good enough.
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About the Role
The Membership Concierge I delivers the highest quality customer service to all members and guests, serving as the first point of contact to ensure everyone feels welcomed and valued. This role fosters a fun and healthy work environment, building relationships to increase member loyalty and support their healthy lifestyle goals.
Responsibilities
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes
Requirements
- Minimum of 6 months service/reception experience
- Complete Concierge Certification upon hire
- Must work a minimum of 15 hours per week
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must have good verbal communication
- Must be able to stand for 4 hours at a time
Skills
- Customer service
- Communication skills
- Hospitality mindset
- Multi-tasking
Experience Level
- 6 months service/reception experience
Education Level
- HS graduate or equivalent preferred
About the Company
- Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual.
Equal Opportunity
- We remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.