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About the Role
Under limited supervision, provides day-to-day work directions to cargo handlers and serves as backup to the Supervisor, Cargo Operations.
Responsibilities
- Assign employees to specific jobs for loading, unloading, building up, and breaking down freight.
- Perform new employee introductions to the work area, explaining rules, uniform policy, warehouse procedures, and providing an overview of department operations.
- Train employees on specific tasks or assign them to work with experienced agents.
- Ensure employees are fully trained on company policies and procedures, including warehouse safety, forklift operation, and security procedures.
- Interface with other departments to address and correct service issues, ensuring quality of service.
- Maintain an orderly work area and assign general housekeeping duties, including sweeping storage and dock areas.
- Operate a forklift to transport freight safely and efficiently.
- Ensure adherence to all company safety rules, including dangerous goods handling and awareness, and report safety hazards and incidents to the supervisor.
- Inventory freight to ensure proper accounting of cargo.
- Directly lead Cargo Handlers, carrying out responsibilities in accordance with Menzies’ policies and applicable laws.
- Follow all required security procedures.
- Take reasonable care of the health, safety, and wellbeing of yourself and others.
- Adhere to the Company's Substance Misuse Policy.
Requirements
- Must be at least 18 years of age.
- Must have a High School diploma or GED.
- Must have a current driver license with no violations over the past 5 years.
- Must be able to speak, read, and write English proficiently.
- Must be able to lift up to 70 lbs.
- Must be available and flexible to work variable shifts, including weekends and holidays.
- Must be able to pass all pre-employment testing, including drug testing.
- Must be able to obtain and maintain all required Airport and Custom badges/seals.
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Ability to work as part of a team.
- Ability to build relationships.
Skills
- Forklift operation
- Dangerous goods handling
- Customer service
- Interpersonal skills
Location
- 65 countries
Work Type
- Full-time
- Variable shifts
Experience Level
- Minimum of six months' experience
- Previous customer service experience preferred
Education Level
- High School diploma or GED
- Forklift certificate preferred
About the Company
- People. Passion. Pride. Driven since 1833.
- A critical partner in the global aviation industry.
- Delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
- Committed to providing a safe working environment for all staff members.
- Prohibits misuse of alcohol and drugs and carries out regular testing to enforce our Substance Misuse Policy.
Equal Opportunity
- Committed equal opportunity employer.
- Encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
- Strive to create an inclusive working environment where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
- Aim for everyone to feel valued and reach their full potential.