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About the Role
The Clinical Medical Assistant Supervisor is a newly created role responsible for the day-to-day clinical supervision, training, and performance management of Viva Eve's Medical Assistant teams across all sites. This position ensures MAs and sonographers receive consistent onboarding, training, coaching, and escalation support.
Responsibilities
- Supervise the day-to-day clinical performance, conduct, and productivity of Medical Assistants across all sites.
- Serve as the direct point of clinical accountability for MAs, in partnership with Practice Managers on site-level operations.
- Conduct regular performance check-ins, coaching conversations, and annual performance reviews for clinical staff.
- Own the clinical onboarding process for all newly hired MAs, including clinical skills validation and shadowing plans.
- Develop and maintain standardized training materials for clinical workflows, EHR (Athena) documentation, and specimen handling.
- Track and validate ongoing clinical competency requirements and certifications for the MA team.
- Partner with the Clinical Nurse Managers and Practice Managers to build and adjust clinical staffing schedules across sites.
- Identify and help resolve clinical coverage gaps, call-outs, and cross-site staffing needs in real time.
- Support provider schedule alignment from a clinical staffing perspective (e.g., MA-to-provider ratios).
- Audit clinical documentation and workflow compliance, escalating systemic issues to the Manager of Clinical Excellence and Operations Manager.
- Act as the first-line escalation point for clinical staffing, performance, or workflow issues raised by Practice Managers.
- Partner with the Nurse Managers on cross-site clinical staffing coverage, hiring needs, and workforce planning.
- Provide clinical staffing and performance input to the VP of Operations and Manager of Clinical Excellence as needed for strategic planning.
Requirements
- Active LPN license in New York State, OR significant experience (5+ years) as a Lead / Head Medical Assistant in a clinical setting.
- Minimum 3–5 years of experience supervising or leading a clinical support team (Medical Assistants, Sonographers, or similar).
- Experience in an OB/GYN, women's health, or comparable outpatient specialty practice strongly preferred.
- Working knowledge of EHR/practice management systems (Athena experience preferred).
- Strong interpersonal and coaching skills, with the ability to manage staff across multiple physical locations.
- Prior multi-site clinical supervision experience.
- Familiarity with medical assistant/sonography workflows and scheduling considerations.
- Experience supporting clinical quality improvement initiatives or protocol rollouts.
Skills
- Clinical Supervision
- Team Leadership
- Onboarding
- Training
- Competency Validation
- Scheduling
- Staffing Coordination
- Quality Improvement
- Clinical Protocol Adherence
- Escalation Management
- Cross-Functional Partnership
- Interpersonal Skills
- Coaching Skills
- EHR Systems
- Athena
Location
- 108-16 63rd Road Forest Hills
- 635 Madison Avenue 6th Floor Manhattan
- 48-02 25th Ave, Astoria
Work Type
- Full-time
- Hybrid
Experience Level
- 3-5 years of experience supervising or leading a clinical support team
- 5+ years of experience as a Lead / Head Medical Assistant
Education Level
- LPN license in New York State
Salary/Compensations
- $60,000 - $75,000 ($29-$36/ph)
Benefits
- Paid Time Off
- 401(k) with match
- Medical, Dental, and Vision Insurance
- Employee Assistance Programs
About the Company
- Viva Eve is reimagining the women’s healthcare experience, offering personalized, comprehensive care designed around the patient.
- The company brings together multidisciplinary expertise to deliver coordinated, patient-centered care in a warm and welcoming environment.
- Viva Eve is a values-driven organization of more than 100 team members passionate about raising the standard of care and patient experience.