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About the Role
Talkspace is seeking an experienced Senior Training Specialist to join the Operations, Client Support team. This role will develop and deliver impactful training programs to enhance employee performance, operational excellence, and continuous improvement across Client and Provider Support. The ideal candidate is collaborative, adaptable, and passionate about learning and development, aiming to make a meaningful impact in the mental health space.
Responsibilities
- Design, develop, and maintain training programs for Client Support and Provider Support, including onboarding, role-specific training, certifications, process and system training, and upskilling.
- Create engaging learning experiences in various formats like eLearning, instructor-led materials, job aids, tutorials, and assessments.
- Apply adult learning principles and instructional design best practices to ensure training is engaging, accessible, and aligned with business outcomes.
- Continuously review and refresh curriculum based on feedback, performance data, and business needs.
- Facilitate live and virtual training sessions, new-hire nesting, demonstrations, and guided practice.
- Manage training assignments, enrollments, completion tracking, and learner progress through the LMS and other systems.
- Coordinate training schedules and communicate training requirements to learners and stakeholders.
- Maintain accurate training documentation and provide completion and performance information.
- Evaluate training effectiveness through assessments, feedback, and operational data.
- Use data to identify skill gaps, recommend interventions, and improve training programs.
- Maintain department skill assessments and skill matrices.
- Track and communicate training initiatives, outcomes, and improvement opportunities to leadership.
- Partner with leadership to identify learning opportunities and develop strategies.
- Collaborate with SMEs and cross-functional partners to translate complex information into learning experiences.
- Serve as a training resource during organizational, process, and system changes.
- Contribute to training standards, best practices, and learning initiatives.
- Perform other related duties as assigned.
Requirements
- Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered.
- 3–5+ years of experience in instructional design, training, learning and development, or a related field.
- Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training.
- Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, as well as Learning Management Systems.
- Strong facilitation, communication, project management, and organizational skills.
- Ability to translate complex processes and information into clear, engaging learning experiences.
- Data-driven approach to evaluating training effectiveness and identifying opportunities for improvement.
- Experience in healthcare, behavioral health, customer support, contact center, or operations environments preferred.
Skills
- Instructional Design
- Training Development
- Adult Learning Principles
- eLearning Authoring Tools (Articulate Rise, Storyline, Captivate)
- Learning Management Systems (LMS)
- Facilitation
- Communication
- Project Management
- Organizational Skills
- Data Analysis
- Performance Optimization
Location
- Remote
- Eastern Time Zone
Work Type
- Remote
- Full-time
Experience Level
- Senior
- 3-5+ years
Education Level
- Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or related field
- Equivalent experience considered
Salary/Compensations
- $70,000 - $80,000/yr
Benefits
- Comprehensive Medical, Dental and Vision plans
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance
- Monthly Wellness Stipend
- PTO
- Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member
- Friends and family discount
About the Company
- Talkspace is the world’s leading online therapy company, serving over 2 million users.
- Our mission is to get therapy in the hands of everyone.
- We are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace.
- We are transforming the way patients find the right care provider, making quality mental healthcare accessible.
Equal Opportunity
- Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce.
- We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional.
- Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.