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About the Role
The Housekeeping Floor Supervisor is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff, ensuring rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
Responsibilities
- Inspect all rooms assigned to Room Attendants daily to ensure standards and productivity levels are met.
- Notify Room Attendants of deficiencies and ensure corrections are made.
- Inspect V.I.P. rooms and report their availability to the Front Office in the absence of management.
- Oversee the closing of floors, ensuring carts are clean and restocked.
- Ensure records of daily assignments are completed and submitted.
- Maintain key control.
- Supervise Laundry employees, when applicable.
- Communicate with Guest Services regarding discrepant rooms.
- Handle 'Lost and Found' items according to standards.
- Carry an active pager/radio for communication.
- Oversee the daily assignment of duties to Room Attendants and House Attendants.
- Monitor cleanliness and orderliness of carts, closets, stairways, and landings.
- Report on the progress of out-of-order rooms to the Guest Services Manager.
- Initiate and follow through on work orders for repairs and maintenance.
- Oversee the training of Room Attendants.
- Ensure completion of regular maintenance and cleaning projects biannually.
- Assist Housekeeping Management in preparation of Standard of the Week.
- Monitor all V.I.P.'s, special guests, and requests.
- Ensure overall guest satisfaction.
Requirements
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Flexible and long hours sometimes required.
- Ability to stand during entire shift.
- Must be able to effectively communicate verbally and written with all levels of employees and guests.
- Must be effective at listening, understanding, and clarifying concerns.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Doubletree by Hilton Rochester Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Doubletree by Hilton Rochester standards and regulations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving them.
- Must be able to understand and apply complex information.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative.
- Perform other duties as requested by management.
- Always maintain a warm and friendly demeanor.
Skills
- Communication
- Supervision
- Guest Service
- Problem Solving
- Multitasking
- Time Management
- Attention to Detail
- Key Control
- Training
- Maintenance Request Initiation
Location
- Rochester
Work Type
- Full-time
Experience Level
- Supervisor
- Previous supervisory responsibility preferred
Education Level
- High School diploma or equivalent
- College course work helpful
Salary/Compensations
- $17.00-$17.25 per hour
About the Company
- Doubletree by Hilton Rochester
Equal Opportunity
- We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual attention, gender identity, national origin, veteran or disability status.