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About the Role

Lead the operational delivery of examinations, ensuring fair, secure, and well-organized assessments. This role involves managing staff, coordinating resources, and improving systems to support examination delivery, while working closely with clinicians and making operational decisions within agreed policies.

Responsibilities

Lead examination delivery from application and scheduling through to administration, results preparation, and candidate feedback.
Plan examination timetables, confirm candidate entry, and coordinate venues, equipment, staffing, and examiner arrangements.
Manage travel, accommodation, and catering arrangements with suppliers and host centres within budget.
Attend and administer examinations at UK and overseas centres, ensuring adherence to procedures.
Maintain the confidentiality and security of examination materials, candidate information, and results.
Apply standard-setting and quality assurance procedures for results approval.
Coordinate the maintenance and secure use of examination question banks.
Analyze examination performance and feedback, prepare reports, and recommend improvements.
Identify delivery risks, maintain contingency arrangements, and escalate incidents promptly.
Provide clear information to candidates and examiners regarding procedures and decisions.
Coordinate examiner recruitment, training, and records.
Implement reasonable adjustments and support fair examination delivery.
Collate and provide candidate performance feedback and support responses to queries and appeals.
Line manage the Examinations Administrator, setting priorities, reviewing performance, and supporting development.
Build effective relationships with senior examiners, sub-committees, host centres, and external suppliers.
Provide operational guidance to colleagues on examination policies and procedures.
Contribute to examination budgets, monitor expenditure, and manage supplier costs.
Review and streamline delivery processes, maintain clear procedures, and contribute to policy reviews.
Support improvements to examination systems and help colleagues develop necessary skills.
Undertake any other reasonable duties as required.

Requirements

Experience of coordinating or managing examination or assessment delivery, including complex schedules, multiple stakeholders, and firm deadlines.
Experience of supervising staff, setting priorities, and supporting performance and development.
Experience of improving administrative processes and maintaining clear procedures and accurate records.
Experience of coordinating suppliers and resources, monitoring expenditure, and working within agreed budgets.
Understanding of confidentiality, secure information handling, and the importance of consistent examination procedures.
Ability to use spreadsheets and other Microsoft Office applications effectively.
Ability to interpret data and learn new examination and database systems.
Ability to build constructive relationships with candidates, examiners, colleagues, and external partners.
A collaborative and accountable approach.
Commitment to examination integrity, inclusive practice, high-quality service, and continuing professional development.
Commitment to equity, diversity, and inclusion.
Commitment to own continuing professional development.
Ability to travel to UK and overseas examination centres, including overnight stays and work outside normal office hours, including weekends.

Skills

Strong planning and organisational skills
Ability to prioritise competing demands
Ability to maintain accuracy under pressure
Clear written and verbal communication
Ability to explain sensitive procedures and decisions with tact and diplomacy
Sound judgement
Ability to build constructive relationships

Location

London, UK

Work Type

Full Time
Hybrid working: two days in the office (one of which is Thursday), and three from home

Experience Level

Experience of coordinating or managing examination or assessment delivery
Experience of supervising staff
Experience of improving administrative processes
Experience of coordinating suppliers and resources

Salary/Compensations

£44,727 / year

Benefits

Friendly and supportive working environment
25 days of annual leave, increasing to 30 days with length of service
Bank holidays
Office closure between Christmas and New Year
One day of paid leave to move house
Enhanced parental leave
Employer pension contributions up to a maximum of 12%
Opportunities for learning and development
Comprehensive e-learning package
Study loans
Season ticket loan
Cycle to work scheme
Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August)
Enhanced Employee Assistance Programme (with access to free counselling sessions)
Health Cash Plan

About the Company

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas.
Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Equal Opportunity

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010.
We want a working environment where individual differences and the contributions of all staff are recognised and valued.
To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason.
We expect all employees to champion and live our values through their work at every opportunity.