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About the Role
This position is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City. It is urgent that this role be filled as soon as possible to ensure no impacts to life safety support services or delays with critical projects.
Responsibilities
- Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
- Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers
- Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
- Configure and test Emergency Communications network infrastructure
- Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers
- Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
- Technical support and oversight for vendor managed ESInet services and systems
- Technical support for Public Safety Unified Communications systems and services
- Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
- Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation
- Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
- Provide Emergency Communication technology asset management support
Requirements
- 8+ years of experience working in a data center or in the field supporting related work
- 8+ years of experience in network support, LAN/WAN troubleshooting.
- 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
- 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
- Working knowledge of networking hardware and topologies
- Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
- Working Knowledge of computing systems and hardware
- Experience with LEC circuits termination and turn-up
- Ability to perform physical work related to the job
- Ability to follow detailed job documents
- Must be willing to travel within the NYC region to meet customer SLA’s
- Must be willing to work on-call, after hours and weekends when required
Skills
- Networking hardware and topologies
- Telecommunication cabling standards
- Computing systems and hardware
- LEC circuits termination and turn-up
- Emergency Communications infrastructure, systems, applications and related technologies
- E911 call routing, selective routing, trunking and location-based routing
- DMS and ACD systems
- ANI / ALI services and functionality
- 9-1-1 Call Handling Systems
- Land-mobile-radio systems, P25 conventional and trunked networks
- NG9-1-1 ESINET call routing
- SMS, RTT, TCC routing, SMS aggregation
- GIS and location-based identification systems
Location
- New York City
Work Type
- On-site
- Full-time
Experience Level
- 8+ years
Education Level
- Bachelor's degree in computer science or related area of study
About the Company
- At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence.
Equal Opportunity
- Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.