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About the Role
Responsible for the design, build, and management of partner programs that support Kong's channel business. Develop partner program collateral, documentation, and onboarding tools to enhance the overall partner experience and communicate program details to partners. Develop the partner portal, leveraging Salesforce (SFDC) and a partner relationship management (PRM) system, working with Marketing and Channel Operations. Manage and administer the partner portal to create an engaging platform for partners to interact with Kong (lead registration, opportunity tracking, commissions, etc.). Work with Channel Operations/IT to implement channel strategy, data/reporting, system workflows, and overall operational governance for the program. Design the Channel Enablement certification and badge model; work closely with Channel Marketing, Channel Services, Customer Success, and Sales Enablement on partner enablement tools/training, and implement them as part of the overall program. Manage and administer partner agreements and partner contracting, in coordination with Legal. Communicate channel programs, strategies, events, and updates internally to drive alignment throughout the business. Work cross-functionally with Marketing, Product, Legal, and Finance to continue to implement and grow partner programs, and ensure alignment across the business. Work with partners to solicit feedback on existing programs/processes and implement changes (e.g., Partner Advisory Councils, via channel teams). Build a team to effectively manage channel programs, enablement, the partner portal, communications, and MDF/incentive management.
Responsibilities
- Design, build, and manage partner programs supporting Kong's channel business.
- Develop partner program collateral, documentation, and onboarding tools.
- Develop the partner portal using Salesforce (SFDC) and a PRM system.
- Manage and administer the partner portal for lead registration, opportunity tracking, and commissions.
- Implement channel strategy, data/reporting, system workflows, and operational governance.
- Design the Channel Enablement certification and badge model.
- Manage and administer partner agreements and contracting.
- Communicate channel programs, strategies, events, and updates internally.
- Collaborate cross-functionally with Marketing, Product, Legal, and Finance.
- Solicit partner feedback and implement program changes.
- Build a team to manage channel programs, enablement, the partner portal, communications, and MDF/incentive management.
Requirements
- Prior experience building and running partner programs, channel enablement, channel marketing, and/or channel development in the technology or services space.
- Ability to thrive in a fast-paced, ever-changing environment.
- Problem solver and self-motivated.
- Exceptional oral and written communication and presentation skills.
- Strong interpersonal skills.
- Ability to conceptualize and sell ideas internally.
- Excellent time-management and multi-tasking abilities.
- Innovation and the ability to build consensus.
- Ability to work effectively as a team member and an individual contributor.
- Alignment with Kong's values.
- Prior leadership experience appropriate to a director-level role.
- Ability to travel if needed and comply with the company's travel policy.
Experience Level
- Director-level
About the Company
- Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI.
- Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud.
- For more information, visit www.konghq.com.