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About the Role
Production Engineers are software engineers who embed with product, platform, and infrastructure teams to find and fix what breaks at scale. They hunt anomalies, bottlenecks, and slow degradations, owning them through to a fix. This role is critical for ensuring the reliability, performance, and scalability of live video and real-time commerce systems where milliseconds matter.
Responsibilities
- Go deep with the team you embed with, raising the reliability, performance, and scalability of their systems alongside them and writing the code that gets it there.
- Hunt anomalies across traffic, latency, error, and cost signals, both inside your area and in the seams between teams, and trace them to root cause across services, storage, and clients.
- Connect operational signals to business impact: which degradations matter, for which cohorts, and which are safe to leave alone.
- Work where the risk concentrates: payments, live video, search, the bidding path, and security.
- Eliminate scale bottlenecks in production, then remove the class of problem rather than the instance.
- Prepare for peak events through capacity modeling, load testing, and failure drills.
- Improve observability where it's thin, so the next anomaly is found in minutes rather than quarters.
- Put AI to work on operations: anomaly detection, on-call assistance, remediation, toil reduction.
- Share on-call with the team you embed with, and act as an escalation point for live production incidents.
- Lead incident response for complex cross-team failures and drive the systemic fixes that follow.
Requirements
- Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
- 9+ years building and debugging production services at scale.
- Strong systems and distributed systems fundamentals: failure modes, saturation, queueing behavior, cascading failure, and how Linux, networking, and storage behave under load.
- Depth in observability and production debugging, plus experience in one or more of: capacity and performance engineering, load and resilience testing, incident command, or large-scale migrations under production constraints.
- The ability to work well embedded. You can walk into another team's codebase, earn trust quickly, and leave the system better than you found it.
- Fluency across languages and technologies, and comfort in cloud-native environments such as AWS or GCP with Kubernetes and infrastructure as code.
- Bonus: high-traffic, real-time, event-driven, or live streaming systems.
Skills
- Software engineering
- Production engineering
- SRE
- Systems engineering
- Debugging production services
- Systems fundamentals
- Distributed systems fundamentals
- Observability
- Production debugging
- Capacity and performance engineering
- Load and resilience testing
- Incident command
- Large-scale migrations
- Cloud-native environments
- AWS
- GCP
- Kubernetes
- Infrastructure as code
- Python
- Elixir
- Go
Location
- Remote
- San Francisco
- New York City
Work Type
- Remote
- Co-located team
Experience Level
- 9+ years building and debugging production services at scale
Education Level
- Bachelor’s degree in Computer Science, a related field, or equivalent work experience
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work
About the Company
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
- The people here are shaping how an entirely new industry develops.
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- We enable anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is proud to be an Equal Opportunity Employer.
- We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
- We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.