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About the Role

We’re looking for an Outbound Account Executive to join our high performing hospitality sales team in NOAM. This is a full cycle Account Executive (AE) role. AE’s will be generating a pipeline through prospecting, booking meetings and owning the sales processing from initial outreach to demo and close. You’ll be part of an evolving and disruptive company that is changing the way that business owners and their customers engage with each other in Hospitality.

Responsibilities

Drive Market Expansion: Proactively identify and engage high-potential hospitality venues across the NOAM market to position Lightspeed as the premier POS and Payments solution.
Execute Multi-Channel Outreach: Build a robust, self-sustained pipeline through a high-volume, strategic mix of cold calling, personalised emailing, and social selling.
Optimize the Funnel: Continuously refine your outreach cadences by analyzing engagement data, A/B testing messaging, and sharing successful "plays" with the broader team.
Full-Cycle Ownership: Manage the end-to-end sales process from initial discovery to close, ensuring a seamless transition for new partners.
Deliver High-Impact Solutions: Lead tailored one-on-one or group demonstrations (via screen-share) that map Lightspeed’s features to the specific operational pains of the hospitality sector.
Architect Ecosystems: Act as a trusted advisor by understanding third-party integrations (e.g., Deputy, Xero, SevenRooms) to provide venues with a holistic, "all-in-one" technology stack.
Financial Fluency: Confidently navigate pricing negotiations and the value-add of integrated payments, working closely with management to secure "win-win" commercial terms.
Surpass Targets: Maintain a relentless focus on hitting and exceeding monthly and quarterly revenue & new business location quotas.
CRM Discipline: Uphold impeccable Salesforce hygiene, ensuring all lead data, activities, and opportunity stages are accurate for precise executive forecasting.
Adhere to SLAs: Consistently meet or exceed Service Level Agreements regarding lead response times, business qualification criteria, and deployment timelines.
Embody Lightspeed Values: Work as a high-integrity team member, fostering a culture of transparency, inclusion, and a "customer-first" mindset in every interaction.
Cross-Functional Partnership: Collaborate effectively with Lead Development, Onboarding, and Account Management teams to ensure long-term customer success and business growth.
Market Intelligence: Stay at the forefront of the NOAM hospitality landscape by monitoring competitor moves, industry trends, and local market dynamics to sharpen our competitive edge.

Requirements

You’ve built pipeline through an outbound motion and know how to turn cold outreach into real opportunities
You understand how to manage and forecast a pipeline, and you consistently hit or exceed your targets
You’ve been a top performer before and can clearly speak to the results behind it
You’re comfortable owning the full sales cycle from first touch to close
You create your own momentum instead of waiting on inbound; you are not an ‘order taker’
You know how to run strong discovery and guide deals forward with structure and intent
You’re comfortable being challenged on your deals and can clearly defend your forecast
You’re motivated to grow your career at Lightspeed Commerce and be part of a high-performance team
Fluency in English as a working language is required for this position.

Skills

Salesforce
Cold calling
Emailing
Social selling
Consultative selling
Demonstrations
CRM

Location

NOAM

Work Type

Full cycle
Flexible work environment
Remote work

Experience Level

Top performer
High-performance team

Salary/Compensations

$65,550 - $109,250 CAD

Benefits

Flexible paid time off
Remote work policies
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups
Employee led networks
Social committees
Sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.