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About the Role
We are seeking an experienced Workday Integration Support Lead to take ownership of the operational health, stability, and continuous improvement of our Workday integration landscape. This role ensures integrations are secure, reliable, and aligned to business needs, leading production support, incident and problem management, and partnering with stakeholders to deliver a high-performing integration environment.
Responsibilities
- Lead Workday Integration Support by managing L2/L3 support, resolving complex issues, and driving incident and problem management.
- Ensure Operational Excellence through proactive monitoring, service performance management, troubleshooting, and continuous optimisation of Workday integrations.
- Manage Enhancements & Technical Delivery by assessing impacts, implementing integration improvements, and supporting evolving business requirements.
- Oversee Releases & Change Activities including Workday updates, testing, deployments, cutovers, and transition-to-support activities.
- Drive Governance, Security & Continuous Improvement by maintaining operational controls, supporting compliance requirements, improving service processes, and mentoring team members.
Requirements
- 7+ years of Workday integration experience, including significant production support responsibility.
- Deep expertise across Workday Studio, EIB, Core Connectors, RaaS, APIs, custom reports, and calculated fields.
- Strong understanding of XML, XSLT, JSON, SFTP, web services, authentication, encryption, and certificate management.
- Experience leading incident, problem, change, and release management processes.
- Strong knowledge of Workday integration governance, security, and support frameworks.
- Exceptional stakeholder engagement, communication, and documentation skills.
- Ability to support Australian business hours and participate in critical after-hours activities when required.
Skills
- Workday Studio
- EIB
- Core Connectors
- RaaS
- APIs
- Custom reports
- Calculated fields
- XML
- XSLT
- JSON
- SFTP
- Web services
- Authentication
- Encryption
- Certificate management
- Incident management
- Problem management
- Change management
- Release management
- Workday integration governance
- Workday integration security
- Stakeholder engagement
- Communication
- Documentation
Location
- Australia
Work Type
- Full-time
Experience Level
- 7+ years of Workday integration experience
About the Company
- Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
- We imagine the future of organizations and make it real with AI, technology and people.
- With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
- We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
- The Group reported 2024 global revenues of €22.1 billion.