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About the Role
As a Field Service Specialist, you will join a global team of specialists committed to ensuring legendary service for customers using scientific instrumentation and software. You will provide technical expertise on TA Instruments' innovative product suite for multiple customer laboratories across various industries.
Responsibilities
- Provides customer service, training, diagnoses and troubleshoots customer problems, and assists with parts management issues.
- Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
- Prepares a variety of reports, logs, and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
- Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
- Establishes and maintains prompt professional communications with customers and internal resources.
- Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
Requirements
- Ability to perform effective system level troubleshooting
- Must possess a strong customer focus
- Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
- Personal sense of integrity and trust; ethical practice
- Must be independent and able to make decisions
- Effective time management skills
- System level approach to problem solving
- Analytical attitude with a strong drive to resolve open issues
- Excellent verbal and written communication skills
- A clean driving license and a valid passport will be required
Skills
- Differential Scanning Calorimetry
- Thermogravimetric Analysis
- Rheology
Location
- San Francisco Bay Area
Work Type
- Territory-based
- Travelling within designated territory
- Occasional overnight travel
Experience Level
- 0-2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA)
Education Level
- Associates Degree in Chemistry, Engineering, Biology, or other science related field
- Bachelors Degree preferred
About the Company
- Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
- With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology.
- We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.
- Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Equal Opportunity
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community.
- Waters complies with all applicable federal, state, and local laws.
- Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
- Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
- All hiring decisions are based solely on qualifications, merit, and business needs at the time.