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About the Role

This role is pivotal in delivering solutions that enhance our security posture, manage technology risk, and enable our business partners to deliver exceptional customer experience. You will play a key role in maturing the company’s risk and security capabilities, driving the adoption of security services, and enabling technology solutions that put the customer at the centre of everything we do. As a member of our growing team, you’ll be at the forefront of delivering impactful solutions that protect our organization, empower our business partners, and build trust with our customers.

Responsibilities

Translate business strategy into actionable technology solutions by aligning stakeholder needs with enterprise security and risk objectives.
Facilitate and lead the elicitation of stakeholder needs and requirements across business processes, system functionality, service management, operational needs, and usability.
Ensure requirements are clear, consumable, and actionable for process and technical design and build.
Lead stakeholder engagements including meetings, workshops, walkthroughs, and reviews of deliverables.
Own and manage business requirement dependencies within and across projects or products.
Document current state business and system processes; collaborate with process owners to define future state, identify gaps, and assess impacts of technology implementations.
Maintain requirements traceability throughout the project lifecycle, ensuring validation, verification, and alignment with business needs.
Build collaborative partnerships across stakeholder groups, critically evaluate information from multiple sources, resolve conflicts, and drive consensus.
Contribute to project implementation activities including process and system design, testing, change management, training, support documentation, risk management, and rollout planning.
Promote and contribute to the adoption of new technologies, methods, and tools by evaluating and adapting industry standards and best practices.
Mentor and support team members in requirements management, needs analysis, and presentation of deliverables.
Actively contribute to the analyst community by sharing best practices, improving service delivery, and fostering continuous improvement.

Requirements

Must-have experience with Information Security or Technology Risk projects, including areas such as Governance Risk & Compliance, Technology Risk Management, Identity Governance & Administration, Privileged Access Management, Data Protection, Cloud Security, Security Operations and broader Information Security domains.
5–10 years of experience as a business process and/or systems analyst with expertise in process maps and workflow diagrams, business requirements and gap analysis, use cases, user stories, and business rules, functional and non-functional requirements.
Experience delivering initiatives (with focus on requirements elicitation & process analysis) involving Technology GRC platforms, Technology Controls, Microsoft Entra ID (Azure AD), CyberArk, Okta Auth0, and Microsoft Purview.
Experience with Jira, Confluence, and SharePoint platforms.
Strong analytical and critical thinking skills with attention to detail.
Customer-centric approach to problem solving and stakeholder collaboration.
Deep understanding of how technology supports business goals and enhances customer experience.
Excellent communication skills with the ability to translate technical concepts into business language for executive audiences.
Proven ability to lead decision-making processes, analyze data patterns, and apply sound judgment.
Comfortable working in virtual and cross-functional team environments.
Strong organizational skills with the ability to manage multiple priorities under pressure.
Adaptability to changing priorities and environments.
Ability to influence and negotiate win-win outcomes across teams.
Self-starter with the ability to grasp concepts quickly and work independently.

Skills

Information Security
Technology Risk
Governance Risk & Compliance
Technology Risk Management
Identity Governance & Administration
Privileged Access Management
Data Protection
Cloud Security
Security Operations
Technology GRC platforms
Technology Controls
Microsoft Entra ID (Azure AD)
CyberArk
Okta Auth0
Microsoft Purview
Jira
Confluence
SharePoint
Analytical skills
Critical thinking
Communication skills
Organizational skills
Waterfall
Agile
OSFI
SOC2
ISO
SCF
NIST CIS
SWIFT
ICOFR
IFRS17
ITIL
Lean Six Sigma
BPMN
UML
Certified Business Analysis Professional (CBAP)

Location

Hybrid

Work Type

Permanent
Full Time

Experience Level

Senior
5–10 years

Education Level

University or college education in Computer Science, Engineering, MIS, Commerce, Business Administration, or equivalent experience.
Certified Business Analysis Professional (CBAP) or equivalent.

Salary/Compensations

$XX,XXX - $XX,XXX

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.