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About the Role

The Technical Lead is a specialist in Microsoft Dynamics 365 Business Central, responsible for leading the design, configuration, optimization, and governance of the platform. This role translates business requirements into scalable system solutions, promotes standard functionality, and ensures the platform delivers measurable operational value.

Responsibilities

Manage medium to large sized IT business initiatives/projects, designing solutions, and supporting business processes.
Act as a subject matter expert, offering guidance on best practices and performing system hands-on tasks.
Lead detailed business process analysis and propose system enhancements and solutions to leadership.
Provide senior level design/business solution architecture, solution delivery, including business case development, scoping, planning, testing, deployment, and value measurement.
Collaborate with stakeholders (MMC, Hospitals, Third-Party Vendors) and coordinate with IT developers and testers.
Maintain comprehensive end-to-end integrated business and systems knowledge, including documentation of ITS changes.
Follow and improve procedures, methodologies, governance, and standards for IT service delivery and vendor management.

Requirements

University degree or college diploma in Information Technology, Computer Science, Business, Finance, Supply Chain, or a related field, or equivalent experience.
6-8+ years of hands-on Microsoft Dynamics 365 Business Central experience in configuration, implementation, optimization, and production support.
6-8 + years of comprehensive IT ERP project implementation experience in area of domain.
Proven experience configuring and supporting Business Central in a complex, multi-stakeholder business environment.
Strong business analysis, process design, functional solution design, testing, and documentation experience.
Practical knowledge of financial, procurement, inventory, and operational business processes.
Demonstrated experience with stakeholder management, workshop facilitation, issue resolution, and third-party vendor relationships.
Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Ability to travel to Mohawk Medbuy offices if required.
Proof of full COVID-19 vaccination is required as a condition of employment.

Skills

Business Central Expertise: Deep functional knowledge of Microsoft Dynamics 365 Business Central configuration, core modules, workflows, permissions, and administration.
Initiative and Ownership: Anticipates needs, takes accountability, follows through on commitments, and drives issues to resolution.
Analytical Problem Solving: Breaks down complex issues, identifies root causes, assesses options, and recommends sustainable solutions.
Consultative Communication: Communicates clearly with technical and non-technical stakeholders and constructively challenges requirements.
Attention to Detail: Produces accurate, complete, traceable, and high-quality configuration and documentation.
Business Acumen: Understands financial, procurement, inventory, and operational processes and connects system decisions to business value.
Standardization and Governance: Champions standard functionality, repeatable processes, internal controls, and disciplined change management.
Relationship Building: Establishes trusted relationships across MMC, member hospitals, vendors, and implementation partners.
Planning and Organization: Manages competing priorities, dependencies, risks, and deliverables in a fast-paced environment.
Microsoft Dynamics 365 Business Central Functional Consultant certification or other relevant Microsoft certification (Preferred).
Experience in healthcare, shared services, procure-to-pay, supply chain, or a regulated environment (Preferred).
Experience with Power Platform, integrations, data migration, release management, and application lifecycle management (Preferred).

Location

Burlington, ON
Toronto, ON
Oakville, ON
Thunder Bay, ON
Kingston, ON
Brantford, ON
London, ON
Chatham, ON

Work Type

Hybrid
Onsite

Experience Level

6-8+ years of hands-on Microsoft Dynamics 365 Business Central experience
6-8 + years of comprehensive IT ERP project implementation experience

Education Level

University degree or college diploma in Information Technology, Computer Science, Business, Finance, Supply Chain, or a related field, or equivalent experience.

Salary/Compensations

$110,000 – $129,000

Benefits

Healthcare of Ontario Pension Plan (HOOPP) employer
Comprehensive benefits package
Flexible hybrid work options

About the Company

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization supporting hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations.
MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions.
Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable.
With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices.
The organization has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville.

Equal Opportunity

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).