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About the Role
The Training Manager is responsible for developing, delivering, and maintaining effective training programs for new hires and tenured employees across all critical ground handling functions. This role ensures that training plans align with company standards, customer requirements, and operational needs while maintaining accurate records of certifications and compliance. The Training Manager partners with station leadership to identify skill gaps, design targeted learning interventions, and evaluate training effectiveness. The position also supports continuous improvement by conducting audits, analyzing performance trends, and ensuring corrective actions are implemented to maintain service quality and operational excellence.
Responsibilities
- Develop, deliver, and coordinate training programs for ramp, warehouse, passenger services, and other operational functions.
- Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
- Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
- Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
- Partner with station and regional leadership to address performance issues through refresher or follow-up training.
- Observe employees to evaluate training effectiveness and recommend improvements.
- Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
- Track and report training progress, milestones, and results to management.
- Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
- Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.
Requirements
- Bachelors Degree
- Minimum 6 months related operational experience preferred.
- WFS or Carrier Instructor Certification.
- Current qualification and experience on training subject or learning plan.
- Able to work under pressure and adapt to constant changes in procedures.
- Be willing to work overtime when needed.
- Detail Oriented with exceptional communication skills
- Must be able to lift 50 lbs.
- Must be able to work inclement weather.
- Must be able to work weekends and holidays.
- Remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Work in an office environment using standard office equipment.
- Talk, listen, and speak clearly on telephone.
- Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Skills
- Excellent organizational and motivational skills.
- Outstanding attention to detail and observation ability.
- Valid qualification in occupational health and safety
- Exceptional communication and interpersonal abilities.
- Ability to produce reports and develop relevant policies.
- Good customer services skills
- Proficiency in Microsoft Office (Excel) is preferred.
- Warehouse experience preferred.
- GWAM of 35+ words per minute.
Education Level
- Bachelors Degree
Salary/Compensations
- $75-80K
Benefits
- Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!
About the Company
- Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.
- We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.
- Are you ready to take off on your next career with us?
Equal Opportunity
- WFS is an equal opportunity employer committed to employment equity and inclusion.
- We accept applications from all qualified individuals.