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About the Role
CPJ is seeking a hands-on Senior Systems Administrator & Architect who pairs technical aptitude with a strong understanding of functional process design. This role administers, co-architects, implements solutions, and supports our Salesforce-based data management and workflow system and enterprise collaboration platforms. The position may also support additional technology products while helping design enterprise data and process models. This is a builder and problem-solver role for someone who enjoys connecting systems, people, and processes.
Responsibilities
- Partner with stakeholders to map current-state processes and identify gaps or inefficiencies in systems
- Translate business requirements into system solutions and clear functional designs
- Create and maintain process documentation, system documentation, and user guides
- Manage the Information technology change lifecycle: requirements, build, testing, rollout, and training
- Serve as a go-to resource for system questions and provide user support and training
- Conduct user interviews, stakeholder sessions, usability tests, and sorting exercises to understand how target audiences group and search for information
- Build structural blue-prints, flowcharts, and site maps that define how content and data are organized and accessed across platforms
- Sketch low-fidelity wireframes and interactive mockups to show screen layouts, navigation paths, and user flows
- Design clear naming conventions, category structures, and metadata tagging systems matching user mental models
- Work alongside internal teams and development consultants to translate business goals into technology system solutions
- Administer and configure core systems, including Salesforce and other cloud productivity and collaboration platforms such as Google Suite or Microsoft 365
- Manage user access, roles, permissions, and security settings across platforms
- Build and maintain workflows, automation, and validation logic within each system
- Support integrations and data flows between systems, working with vendors or technical partners as needed
- Monitor system health, troubleshoot issues, and coordinate resolution with vendors and consultants
- Evaluate new tools, features, and releases for fit and impact
- Maintain data quality through imports, cleanup, and governance practices
- Build reports and dashboards that support operational and leadership decisions
- Assist with hardware support, software management, ticket & incident handling, user accounts & security, network & connectivity, on- and off-boarding processes, asset inventory & tracking in surge capacity
Requirements
- 3–5+ years supporting, administering and configuring multiple enterprise business systems (CRM, ERP, HRIS, Google Workspace, MS365, Salesforce and/or similar SaaS platforms)
- Hands-on experience configuring workflows, automation, and permission models
- Experience gathering requirements and turning them into system designs
- Strong process mapping and documentation skills
- Comfort working with data: imports/exports, cleanup, and basic reporting
- Clear communicator who can explain technical concepts to non-technical stakeholders
- Organized, self-directed, and comfortable owning work end to end across multiple systems
- Adaptability: Ability to adjust on the fly for shifting priorities
- Experience supporting and guiding users on a variety of technology platforms
- Aptitude and willingness to provide remote training
- Communication: Ability to break down complex, technical concepts into simple, everyday language.
- Patience and Empathy: A supportive and approachable demeanor when helping frustrated or non-technical users
- Public Speaking: Confidence in presenting materials clearly and keeping an audience engaged
- Organization: Strong time management to coordinate schedules, workload and priorities
- Availability to work and attend meetings on the US Eastern time zone
- Availability to travel to New York for meetings as needed
Skills
- Salesforce administration
- Google Workspace Administration
- Microsoft 365 administration (Teams, Exchange, SharePoint, Entra ID)
- Power Automate, Flow or other low-code automation tools
- Integrations, APIs, or middleware (e.g., Zapier, Workato, MuleSoft)
- SQL or scripting
- Process mapping tools (Lucidchart, Visio, or similar)
- Nonprofit Administration
Location
- United States
- Western European time zone
- Central European time zone
Work Type
- Hybrid-Optional
- Remote
Experience Level
- Senior
Salary/Compensations
- Commensurate with skills and experience and in line with typical local market pay.
- If hired in the US: $110,331 - $121,364
- Market equivalent if hired outside of the US
Benefits
- Comprehensive benefits package for US employees
- Benefits for staff hired through the EoR will be consistent with those that are standard in the country of hire.
About the Company
- Founded in 1981, the Committee to Protect Journalists (“CPJ”) is an independent, non-profit organization defending journalists worldwide without regard to their political ideology.
- Through its work to safeguard journalists, CPJ protects the rights of all people to have access to diverse and independent sources of information.
- For over four decades, CPJ has helped win the early release of imprisoned journalists, secure convictions in journalist murders, and enable legal reform in countries where free expression has deteriorated.
- CPJ’s widely cited database and reports have raised global awareness of attacks on press freedom.
- CPJ is dedicated to upholding values of equity and free expression in both our internal operations and external endeavors.
- As a global organization headquartered in the United States, we aspire to build a diverse workplace and foster an inclusive and welcoming environment.
- We strive for our people to be representative of the global community on which we report and to equip them with the opportunities and resources they need to learn and succeed.
Equal Opportunity
- CPJ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.