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About the Role
As Senior Vice President of Operations, you will be responsible for all aspects of successful property management for a large portfolio in multiple markets. This role is crucial for supporting and driving the continued growth of our company.
Responsibilities
- Align with and positively influence the CWS Culture.
- Embody and promote the CWS Purpose and Values as a company leader.
- Ensure the health, well-being, and safety of team members, residents, contractors, and self.
- Develop, execute, and accomplish strategies and goals that support the company's vision and objectives.
- Recruit, hire, train, retain, and lead Operations leadership professionals.
- Ensure communities are staffed with high-quality, trained, motivated, and capable individuals.
- Drive long-term net operating income growth and achieve optimum operational, financial, and business performance.
- Lease properties at rates reflecting asset potential in current market conditions for new residents and renewals.
- Ensure effective budgeting of expenses and operations within budget, with proper notification for variances.
- Lead a high level of service quality to resident customers, as measured by online reputation ratings and net promoter scores.
- Effectively market properties to qualified prospective residents, with an emphasis on online marketing.
- Ensure property presentation meets expectations, focusing on tour routes, vacant ready units, and amenities.
- Communicate physical issues at properties requiring additional resources and support to relevant company areas.
- Accomplish responsibilities for new takeovers and legacy assets.
- Participate in the due diligence process, establish focus areas for new assets, and ensure timely project completion post-takeover.
- Meet or exceed the proforma for year-one on new assets.
- Collaborate with the Facilities Maintenance Department to ensure appropriate maintenance of physical components under Operations' purview, including life safety systems.
- Execute capital and renovation projects under the scope of Operations on budget and at the planned quality level.
- Support Capital Projects scope for capital and renovation projects as appropriate.
- Demonstrate productive collaboration between departments including Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.
- Implement systems and communications for proactive issue identification and resolution.
- Quickly and accurately diagnose problems.
- Clearly, concisely, and accurately communicate the essence of issues.
- Recommend or take action on remedies for problems.
- Follow up until all necessary remedies or actions are completed.
- Hold self and team members accountable for learning from problems and preventing recurrence.
- Establish and maintain credibility and trust with investors regarding income, expenses, physical issues, personnel, safety, and security.
Requirements
- 10+ years of progressive management experience in the multifamily real estate sector.
- 3+ years of experience leading significant multifamily operations, including top-level strategic planning and tactical management.
- Knowledge of multifamily industry trends, best practices, rules, and regulations.
- Proficiency in Microsoft Office programs (especially Excel).
- Proficiency in property management systems such as Yardi, OneSite, or similar software.
- Proficiency in revenue management systems.
Skills
- Property Management
- Strategic Planning
- Tactical Management
- Financial Management
- Leasing
- Budgeting
- Customer Service
- Marketing
- Team Leadership
- Problem-Solving
- Communication
- Collaboration
- Microsoft Office (Excel)
- Yardi
- OneSite
- Revenue Management Systems
Location
- Multiple Markets
Work Type
- Office
- Field
Experience Level
- Senior
- 10+ years progressive management experience
- 3+ years of experience leading significant multifamily operations
Salary/Compensations
- Competitive compensation for the right individual
Benefits
- 50% apartment rental discount for onsite team members
- 20% rental discount for all other employees
- Multiple medical, dental, and vision plan options
- Company-paid life and disability insurance
- Paid parental leave
- 401(k) with company match
- Pet insurance
- Tuition reimbursement
- Flexible spending account options
- Health savings account options
- Fitness Bucks program
- Paid time off
- Company holidays
- Floating holiday
- Birthday holiday
About the Company
- CWS is a growth-oriented company where employees are considered family.
- We are committed to supporting employee health, financial well-being, career growth, and work-life balance.