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About the Role
Atlassian enables teams to unleash their potential through collaborative software. This role focuses on driving product adoption and delivering measurable business outcomes for strategic enterprise customers, acting as a trusted advisor in their digital and AI transformation journeys.
Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner.
- Accelerate product adoption and deliver verifiable business outcomes, focusing on value realization and expansion.
- Lead the development and execution of Customer Success Plans (CSPs) aligned with customer business goals.
- Guide customers and internal teams through complex implementation and transformation initiatives.
- Advise customers on leveraging Atlassian’s AI and emerging technologies.
- Proactively identify risks, escalate issues, and drive mitigation strategies.
- Serve as the customer advocate internally, providing feedback to improve products and services.
- Partner with sales, product, support, and advisory services to deliver a seamless customer experience.
Requirements
- Experience in Customer Success, account management, consulting, or enterprise transformation with a proven track record managing large, complex strategic customers.
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes.
- Experience with AI and digital transformation in enterprise environments.
- Strong understanding of Jira, Confluence, and Atlassian solution use cases.
- Proficiency with Customer Success Planning frameworks.
- Experience using Gainsight, Salesforce, Tableau, or similar tools.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with Atlassian-powered solutions (preferred).
- ITSM certification (preferred).
- Experience with MEDDPICC or similar deal qualification frameworks (preferred).
- Fluent in French and English.
Skills
- AI
- Digital transformation
- Jira
- Confluence
- Customer Success Planning
- Gainsight
- Salesforce
- Tableau
- Problem-solving
- Communication
- Stakeholder management
Location
- France
- UK
Work Type
- Remote
- Distributed team
Experience Level
- Senior
- Enterprise
Benefits
- Health and wellbeing resources
- Paid volunteer days
About the Company
- Atlassian's common goal is to unleash the potential of every team.
- Our software products help teams all over the planet and our solutions are designed for all types of work.
- Team collaboration through our tools makes what may be impossible alone, possible together.
- We believe that the unique contributions of all Atlassians create our success.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.
- We can support with accommodations or adjustments at any stage of the recruitment process.