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About the Role
BSNB is seeking a Relationship Banker to provide personalized service and financial solutions to customers throughout the Capital Region. This position combines transaction processing, account servicing, and customer relationship management with branch support responsibilities.
Responsibilities
- Assist customers with a variety of banking transactions while helping them identify products and services that support their financial goals.
- Support branch operations and contribute to a positive and collaborative team environment.
- Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and other account services.
- Build relationships with customers and identify opportunities to recommend products and services that fit their needs.
- Open, maintain, and service consumer and deposit accounts.
- Resolve customer inquiries and provide solutions with a focus on delivering an exceptional customer experience.
- Support branch operations and assist with operational tasks as needed.
- Serve as a knowledgeable resource for customers regarding bank products, services, and digital banking capabilities.
- Maintain compliance with all bank policies, procedures, and regulatory requirements.
- Contribute to branch sales and service goals through relationship-building and customer engagement.
Requirements
- Prior experience in a sales and/or service-oriented environment required.
- Previous cash handling experience required.
- One to three years of experience in a customer-focused setting; banking experience preferred.
- Strong work ethic, attention to detail, and ability to multitask required.
- Excellent customer service, communication, and relationship-building skills.
- Ability to utilize computer systems and banking technology efficiently.
Location
- Capital Region
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- Associate's Degree
- Bachelor's Degree in Business or a related field preferred
Benefits
- Medical
- Dental
- Vision
- Company-paid life insurance
- Voluntary insurances
- 401(k) plan with a company match
- Pension plan
- Tuition reimbursement
- Generous paid time off package
- 11 paid holidays
About the Company
- Established in 1838, BSNB provides community banking to individuals, families, and businesses located in the greater Capital Region.
- Thirteen full-service banking offices provide products and services and digital capabilities geared toward meeting the needs of the markets we serve.
- As a community-minded financial institution, BSNB makes giving back and volunteer work a priority.
Equal Opportunity
- BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status, or any other status protected by local, state, or federal law.
- BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.