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About the Role
As an Experience Expert, you will create memorable experiences for customers by using product knowledge and storytelling to nurture long-lasting relationships. You will be open to learning and developing yourself to become an expert in your field and play a part in our 'Back to the Mulberry Spirit' strategy.
Responsibilities
- Create a welcoming and fun environment for customers and team.
- Deliver an engaging, dynamic, and memorable customer experience in store.
- Develop and maintain key customer relationships using in-store CRM tools.
- Use cultural connections to excite customers about Mulberry's place in life and art.
- Share business ideas and insights.
- Deliver operational excellence with respect for people, product, and environment.
- Embody company values: honesty, dynamism, and community spirit.
- Support an inclusive culture through open-minded and respectful behavior.
- Incorporate environmentally and socially responsible practices into work.
Requirements
- Customer focused.
- Culturally connected.
- Curious about the business.
- Competitive spirit and strong desire to succeed.
- Honest.
- Dynamic.
- Community Spirited.
- In love with fashion.
Skills
- Product knowledge
- Storytelling
- CRM tools
- Interpersonal skills
Work Type
- Full-time
Salary/Compensations
- £14.80 - £14.80 an hour
- This role also offers commission.
Benefits
- Competitive basic salary
- Bonus
- Product allowance
- Staff discount
- Exclusive access to staff sales
- Extra day off for birthday
- Pension Contributions
- Life Assurance
- Training and development opportunities
- 2 paid volunteering days per year
- Access to Help@Hand wellbeing service (remote GP appointments, mental health support, physiotherapy, personal training & retail discounts)
About the Company
- Mulberry is a British lifestyle brand founded in Somerset, England in 1971, internationally acclaimed for quality and design.
- Sustainability has been part of the Mulberry ethos since inception.
- Achieved B Corp Certification in 2024.
- Committed to improving impact on people and the planet.
- Values include honesty, dynamism, and community spirit.
Equal Opportunity
- Mulberry is an equal opportunities employer.
- Passionate about hiring and developing the best talent.
- Hiring decisions are based solely on qualifications, skills, or experience as they relate to the role.
- Requests for adjustments to application or interview processes can be accommodated by emailing talent@mulberry.com.