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About the Role
As a Team Lead at Roots, you will be a brand ambassador setting the tone on the sales floor. You will lead by example, coach teammates, and help the team deliver memorable customer experiences while achieving store goals. You will guide daily execution, motivate the team, and drive results through others.
Responsibilities
- Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer.
- Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills.
- Support the onboarding and training of new and developing team members.
- Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals.
- Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks.
- Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach.
- Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution.
- Recognize and celebrate team successes and positive behaviours.
- Partner with store management to execute action plans and share feedback on individual and team performance.
- Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties.
- Uphold all company policies, procedures, and guidelines.
Requirements
- 1+ year of retail experience, ideally in apparel.
- Experience coaching, training, or leading peers is an asset.
- Fairness, accountability, and consistency in your daily actions.
- Passion for the customer experience and the Roots brand, and the ability to inspire that enthusiasm in others.
- A coaching mindset: you help others grow while continuing to develop yourself.
- Resilience and a competitive spirit, staying calm and solutions-focused during busy periods and customer concerns.
- Strong communication, organization, and problem-solving skills.
- Experience with POS, cash handling, and opening and closing procedures is an asset.
- Availability to work a minimum of 3 shifts per week including evenings, weekends, and holidays.
- Must be available to work during the peak holiday business period, from mid-November through the first week of January.
- Ability to stand and move throughout the store for extended periods during a shift.
- Ability to frequently bend, reach, twist, and move merchandise.
- Ability to safely lift and carry up to 50 lbs.
Skills
- Customer service
- Selling behaviours
- Coaching
- Training
- Communication
- Organization
- Problem-solving
- POS systems
- Cash handling
- Opening and closing procedures
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year retail experience
- Leadership experience
Salary/Compensations
- Competitive market value
Benefits
- 50% Employee Discount
- Brand Ambassador Program
- Collaborative team environment
- Opportunities to build leadership and coaching skills
- Opportunities for career growth within Roots
About the Company
- Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community.
- Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure.
- At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy.
Equal Opportunity
- We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture.
- We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement.
- Accommodations are available for applicants throughout the recruitment process.