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About the Role

Manages the Brookdale at Home (Home Care Agency) associated with a Brookdale Senior Housing community, ensuring efficient and effective operations. The role involves direct management of associates, budget input, quality assurance, marketing, and coordination of clinical services.

Responsibilities

Provides direct management of all Brookdale at Home (Home Care Agency) associates, including coaching, counseling, discipline, and performance evaluations.
Ensures adequate staffing coverage for the provision of services on a day-to-day basis.
Motivates associates through staff appreciation, recognition, and incentive programs.
Promotes positive associate relations and resolves grievances.
Provides orientation, training, and education to staff on an ongoing basis.
Ensures that community and corporate policies are disseminated and followed by all Brookdale at Home (Home Care Agency) associates.
Provides input into the development and implementation of the annual Brookdale at Home (Home Care Agency) budget.
Works in conjunction with community associates and the administrator concerning the implementation and monitoring of agency services and clinical program.
Ensures effective Quality Assurance Program.
Partners with community administration in preparing for state survey or other regulatory processes.
Markets the Brookdale at Home (Home Care Agency) agency to any appropriate audience.
Coordinates clinical services for the agency, if applicable, and per state regulations.
Responsible for the billing and scheduling of services or the delegation of such tasks.
Coordinates alternative resources for associates and families.
Manages documentation process to ensure completeness, accuracy, timeliness and compliance with guidelines.
Complies with all Safety and Infection Control, Universal Precautions, and OSHA standards.
Maintains current knowledge of national and state requirements for scope of practice, supervision, credentialing and ongoing competency.
Assumes responsibility for ongoing continuing education and professional development.
Consistently demonstrates sound judgment in the evaluation, planning, implementation and follow-up of the Brookdale at Home (Home Care Agency) agencies.
Maintains positive relationships and rapport with coworkers, residents, family members and community personnel.
Participates in community committees as appropriate.
Participates in handling “on call” duties after hours and weekends.
Responds to calls after hours and weekends in a timely manner.
Available to staff working after normal business hours as a resource and manager.
Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
Manages on-call/after office hours and weekend’s business needs as assigned.

Requirements

3-5 years’ experience in healthcare
At least one year of supervisory experience required.
Applies existing guidelines and procedures to make varied decisions within the department.
Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment.
Has working knowledge of a functional discipline.
Ability to project a positive and professional image at all times.
Ability to manage multiple priorities and tasks.
Requires interaction with co-workers, residents or vendors.
Occasional weekend, evening or night work if needed to ensure shift coverage.
On-Call on an as needed basis.
Possible exposure to communicable diseases and infections.
Potential injury from transferring, repositioning, or lifting residents.
Exposure to latex.
Possible exposure to blood-borne pathogens.
Possible exposure to various drugs, chemical, infectious, or biological hazards.
Subject to injury from falls, burns, odors, or cuts from equipment.
Driving Required: Drives Self (Tier 2).

Skills

Effective oral and written communication skills
Excellent organizational and problem-solving skills
Strong supervisory skills
High degree of accuracy in all assignments
Ability to work independently and manage time efficiently
High degree of initiative and creativity
Good judgement
Ability to employ professional ethics
Excellent analytical and clinical knowledge

Location

Onsite

Work Type

Full-time
Part-time

Experience Level

3-5 years experience in healthcare
1 year supervisory experience

Education Level

Bachelor’s Degree preferred

Salary/Compensations

Base pay in range will be determined by applicant’s skills and experience.

Benefits

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

About the Company

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.
Make Lives Better Including Your Own.
You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.
Gracious hospitality and neighborliness for our residents and families.
Home-like feel and all-around comfort for residents and visiting family members.
Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
Industry leader in clinical care.
Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
Extensive corporate support including a robust training program.

Equal Opportunity

Brookdale is an equal opportunity employer and a drug-free workplace.