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About the Role
Cloudflare is seeking a Senior Manager to lead a unified Infrastructure Operations function. This role ensures 24x7 operational availability of Cloudflare's network infrastructure, manages incident response, hardware break-fix, and physical hardware lifecycle operations. The leader will also own physical access control policy, administration, and compliance delivery across multiple frameworks.
Responsibilities
- Lead two teams: the Operations team and the Security and Compliance team.
- Set goals, develop talent, and build a culture of operational excellence and compliance-consciousness.
- Hold teams to shared SLAs and quality standards, balancing incident response urgency with compliance rigor.
- Serve as the escalation point for cross-team issues, complex vendor negotiations, and decisions impacting operations and regulations.
- Own the end-to-end DECOM process as a single, governed workflow.
- Eliminate the handoff gap between physical operations and compliance oversight.
- Drive ITAD vendor relationships, escalation paths, and contractual SLAs for asset destruction.
- Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP.
- Accountable for 24x7 incident response coverage across all Cloudflare locations.
- Oversee hardware break-fix operations.
- Drive maturity in circuit decommissioning, RMA management, and physical collections processes.
- Ensure on-call schedules, handover protocols, and incident SLAs are consistently met.
- Accountable for quarterly and monthly access review cycles across global data center sites.
- Own the physical access provisioning and deprovisioning function.
- Serve as the senior owner of the team’s automation initiatives.
- Maintain executive-level relationships with GRC leads.
- Represent DCSC at Monthly Business Reviews and executive infrastructure health checks.
- Drive a meaningful reduction in manual operational burden through automation.
- Sponsor and guide the development of internal tooling.
- Evaluate and adopt AI tooling for repetitive operational tasks.
Requirements
- 7+ years in infrastructure operations, data center operations, network operations, or a closely related field.
- At least 3 years in a people management role.
- Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously.
- Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations.
- Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent.
- Strong program management instincts: comfortable running complex, multi-workstream initiatives.
- Proven track record of driving operational efficiency through process redesign or automation adoption.
- Excellent written and verbal communication skills.
- Experience managing 24x7 on-call operations teams.
- Familiarity with network infrastructure concepts.
- Experience with physical access control systems, access control list management, or vendor portal administration at scale.
- Knowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction.
- Background in a rapidly scaling, global infrastructure environment.
- Experience driving SSO or identity federation projects across large third-party vendor ecosystems.
- Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices.
- Applicants may be asked to attend an in-person interview.
- Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export control laws without sponsorship.
Skills
- Incident Response
- Hardware Break-Fix
- Circuit Management
- Physical Hardware Lifecycle Operations
- Physical Access Control
- SOC 2 Type II
- ISO 27001
- FedRAMP
- ISMAP
- IRAP
- IT Asset Disposition (ITAD)
- PCI DSS
- Automation
- AI-assisted operations
- Program Management
- Process Design
- Tooling Investment
- People Management
- Coaching
- Executive Reporting
Location
- Austin
- Seattle
- Denver
- Atlanta
- Washington DC
Work Type
- Full-time
Experience Level
- Senior Manager
- 7+ years in infrastructure operations
- 3+ years in people management
Salary/Compensations
- For Colorado based hires: Estimated annual salary of $156,000 - $215,000.
- Washington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $182,000 - $251,000.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
About the Company
- At Cloudflare, we are on a mission to help build a better Internet.
- The company runs one of the world’s largest networks that powers millions of websites and other Internet properties.
- Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
- Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- We value candidates who have the instinct to spot a 'normalized' problem and the AI-native curiosity to create a solution using the latest tools.
- Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow.
- We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
- Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
- Project Galileo: Equips journalism and civil society organizations with tools to defend themselves against attacks.
- Athenian Project: Ensures state and local governments have the highest level of protection and reliability for free.
- 1.1.1.1: A faster, more secure and privacy-centric public DNS resolver.
Equal Opportunity
- Cloudflare is proud to be an equal opportunity employer.
- We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
- All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
- We are an AA/Veterans/Disabled Employer.
- Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
- Please tell us if you require a reasonable accommodation to apply for a job.