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About the Role

The Direct Support Professional I partners with a team of skilled professionals and families to provide services that are family-driven, youth-guided, trauma-informed, and culturally competent to help youth reach their full potential. This role creates a safe, nurturing, and peaceful environment that provides opportunities for the successful development of life skills and social skills for youth and families receiving services.

Responsibilities

Provide supervision and care to individuals served, assisting with daily living skills according to established program standards and following all applicable safety and mandated reporting protocols.
Develop, implement, monitor, and report on treatment objectives and modalities that support individuals' goals.
Assess the effectiveness of individual care plans (e.g., behavior, safety, treatment, and routine support plan).
Build professional relationships with peers that support individual development and success.
Provide purposeful activities, based on the individual’s current developmental level, that foster skill development to help them prepare for transitions and interactions in the community.
Monitor participating individuals' emotional and behavior status and document accordingly.
Partner with the family-driven treatment team to ensure all decisions are made in the best interest of the youth.
Complete all required documentation according to established policies and regulations.
Follow established procedures for passing/administering medications to individuals receiving services.
Maintain daily communication with appropriate staff to ensure relevant behaviors and/or concerns are shared.
Recognize escalated youth behavior and effectively apply the continuum of crisis prevention and intervention through verbal and non-verbal de-escalation skills to reduce risk, which may include the use of protective interventions and physical restraints.
Promote participant learning through reflective practice in collaboration with the treatment team to ensure lasting outcomes.
Execute a wide variety of support tasks, including transporting for medical appointments, various housekeeping duties, administration of medication, and managing petty cash.
Execute staff training initiatives.
Transport youth as required.
May be required to perform other duties as assigned.

Requirements

High School Diploma or GED required.
Successful completion of Approved Medication Administrative Personnel (AMAP) training within 1 year.
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Must be able to work a variable scheduling including evenings and weekends.
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor using Strategies for Crisis Intervention and Prevention (SCIP) approved techniques.

Skills

Communicates Effectively
Personal Excellence
Cultural Competence
Builds and Leverages Relationships
Optimizes Decision Making
Emotional competence and good judgment required to build productive, engaged children, youth, staff and family relationships while implementing required rules, expectations and routines.
Ability to complete all required documentation in timely fashion according to established policies and regulations.
Ability to recognize and address escalating and dysregulated youth behavior, and utilize training provided in behavior management and Strategies for Crisis Intervention and Prevention (SCIP), including the use of physical interventions (holds).
Problem-solving and conflict resolution skills with self and others.
Understand importance of effective communication at all levels and recognize issues and situations that require notification and communication to others.
Ability to meet the highest standard for ethical and professional conduct towards all.
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands.
Ability to change positions as needed

Location

Central & Western New York

Work Type

Variable scheduling including evenings and weekends

Experience Level

Based on experience

Education Level

High School Diploma or GED

Salary/Compensations

$19.50 Minimum pay rate
$24.00 Maximum pay rate

Benefits

Generous paid time off
Paid holidays
Comprehensive medical, dental and vision coverage
Flexible spending account
403(b) retirement savings plan with employer match
Employee Assistance Plan

About the Company

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
Upon request, reasonable accommodations will be provided for the disabled.