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About the Role

The System Reliability Technician I is essential to keeping the Bikeshare program running smoothly by ensuring bicycles are balanced throughout the network and e-bikes are charged. This role involves simple field repairs, evaluating asset conditions, submitting service requests, and assisting customers. The position also supports special events and maintains a safe, inclusive, and fun work environment.

Responsibilities

• Operate a non-revenue van or other vehicle to move bicycles based on demand, charge e-bike batteries, and clean stations/bicycles.
• Maintain and clean battery charging locations, non-revenue vehicles, warehouse spaces, and other storage areas.
• Provide support for special events during varied hours and days, potentially shifting regular work hours.
• Support System Reliability Technicians II and III during complex operations like station installations or system testing.
• Maintain Bikeshare facilities to a high standard of cleanliness, including debris disposal and power washing.
• Operate in conditions using PPE in a Bio-Hazard environment.
• Maintain a safe working environment at all times.
• Take initiative to resolve problems and/or present solutions with minimal management instruction.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies.
• Perform other position-related duties as required and/or assigned.

Requirements

• High school diploma or GED.
• Two (2) years of experience with bicycle repair and use preferred.
• Must have a valid driver’s license for the past three years.
• Class B CDL preferred.
• Must be able to complete a driver safety course provided by CapMetro within the first 90 days.
• Disqualifiers for this position will be determined in accordance with CapMetro’s background check and MVR policy.
• Incumbent may be subject to drug and alcohol testing in accordance with CapMetro policies and applicable law in the event of reasonable suspicion or an accident.
• Ability to pass an agility test and physical exam.
• Ability to work well independently and in a team environment.
• Ability to communicate effectively with peers, management, and patrons.
• Ability to stand, walk, bend, stoop, balance, crawl, reach and travel 90% throughout the workday.
• Ability to safely climb up and down an 8 ft ladder.
• Ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts.
• Must be able to safely operate a motor vehicle.
• Must be able to use a telephone or headset equipment.
• Must be able to lift and move material weighing up to 80 lbs. with assistance.
• Must be able to perform work at a computer terminal for 6-8 hours a day.
• Must be able to function in an environment with constant interruptions.
• May require work beyond a normal forty-hour weekly schedule.
• Regular and predictable attendance at assigned work location is an essential function.
• Reasonable accommodation may be made to enable individuals with disability to perform the essential functions.

Skills

• Bicycle repair
• E-bike charging
• Customer service
• Driving
• Communication
• Problem-solving
• Safety compliance

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or GED

About the Company

• CapMetro is an equal employment opportunity employer committed to creating a welcoming environment for all employees.

Equal Opportunity

• Prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws.
• Makes hiring decisions based solely on qualifications, merit, and organization needs at the time.