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About the Role
Promote brand awareness internally and externally, utilizing sales techniques to maximize revenue and maintain guest loyalty. Identify opportunities to upsell customers and sell enhancements to improve the guest experience or event. Encourage preview package sales/tours and explain sales presentation requirements. Verify eligibility for preview package sales/tours and determine appropriate guest complimentaries. Answer guest questions and relay messages accurately.
Responsibilities
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
- Encourage guests or callers to purchase or schedule preview package sales/tours.
- Explain details and requirements related to attending a sales presentation to potential owners.
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
- Answer guest questions about property facilities/services.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or GED equivalent.
- No related work experience.
- No supervisory experience.
- None
Experience Level
- No related work experience
- No supervisory experience
Education Level
- High school diploma or GED equivalent
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
- In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
- In joining JW Marriott, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.