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About the Role
Empire Fiber Internet is seeking a motivated Customer Service Representative passionate about delivering exceptional customer service and creating a positive experience for every customer. This role involves answering customer questions, selling services, taking trouble tickets, troubleshooting issues, completing service orders, and providing satisfying customer support.
Responsibilities
- Engage with customers via phone, email, and live chat to address inquiries, provide product information, and assist with problem resolution
- Provide technical support and collaborate with the technical team to resolve complex technical issues and ensure prompt resolution
- Process customer orders, upgrades, and service requests accurately and efficiently
- Investigate and resolve customer complaints, concerns, and billing issues
- Stay informed and provide accurate and up-to-date information to customers regarding product features, specifications, and benefits
- Maintain detailed and accurate records of customer interactions, transactions, and case details
Requirements
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Excellent communication and relationship-building skills
- Exceptional problem-solving skills and ability to handle challenging situations
- Technical aptitude and ability to understand and troubleshoot fiber optics-related issues
- Valid driver’s license and ability to travel if needed
- Ability to lift and move light equipment may be necessary
Skills
- Customer service
- Relationship-building
- Problem-solving
- Communication
- Technical aptitude
- Troubleshooting fiber optics
Location
- Prattsburgh, NY
Work Type
- Onsite
- Full-time
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17-$20 per hour
Benefits
- Comprehensive benefit packages
About the Company
- Empire Fiber Internet is one of the fastest-growing fiber optic Internet providers in the United States.
- Our award-winning network delivers ultra-fast Internet, TV, and phone services to residential and business customers, helping communities stay connected with reliable, future-ready technology.
Equal Opportunity
- Empire Fiber is an equal opportunity employer.