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About the Role

We are Rippling’s sherpas, guiding customers and colleagues as we enhance and expand our employee management platform. We seek a self-driven, growth-minded account manager to join our hybrid-remote US-based Account Management team. You will be the primary relationship owner, optimizing customer use of Rippling’s HR products and solutions, navigating complex issues, and leading initiatives to meet company objectives for adoption, retention, and revenue growth. In the Strategic segment, you will own revenue retention and growth for our largest customers.

Responsibilities

• Ensure customers in the HR Services channel realize value and expand across the platform.
• Proactively engage customers via key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
• Field customer requests and lead initiatives to meet company objectives for customer adoption, retention, and revenue growth.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based selling approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
• Develop and demonstrate broad knowledge of current and new Rippling products by executing customer adoption playbooks and prospecting.
• Partner with Technical Account Managers to devise account plans, long-term goals, and client strategies.
• Collaborate with cross-functional teams to ensure customer success and secure long-term commitments.

Requirements

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and think outside the box.
• Demonstrated ability to run a sales discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long-term commercial relationships, including managing multi-year renewals.
• Highly effective communicator with good people instincts, able to build trust and work well with diverse groups.
• Highly organized, self-motivated, and detail-oriented with great follow-through.
• High integrity and enthusiasm for building a great company.
• PEO or HCM experience is a plus, but not required.

Location

• US-based
• Hybrid-remote

Work Type

• Hybrid-remote
• Office based (within 40 miles of a Rippling office, at least three days a week)

Experience Level

• 4+ years of SaaS experience

Salary/Compensations

• Tier 1: $220,000/year OTE (Office based)
• Tier 2: $210,000/ year OTE (Remote based)

Benefits

• Benefits
• Equity

About the Company

• Rippling is an equal opportunity employer.
• Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
• For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Equal Opportunity

• We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.