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About the Role

CloudBees customers rely on our Support team to help them be successful in the use of our products. Our team is uniquely positioned to help sustain the company’s growth by providing a customer support experience that surpasses expectations. These positive customer experiences help drive annual renewals and business expansion. A successful Development Support Engineer (DSE) will use their skills and experience to accurately diagnose customer issues and get them resolved in a timely way, to the customer’s happiness. In addition, motivated individuals who want to contribute in other ways will have opportunities to work on our collection of internal tools that automate the diagnosis of issues, making the entire team more efficient by reducing manual work.

Responsibilities

Answer customer questions about product usage and best practices.
Diagnose complex technical issues and provide solutions or workarounds.
Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues.
Collaborate frequently with members of the Support and Engineering teams.
Contribute to documentation.
Contribute to internal software tools to automate diagnosis of customer issues.
Work a weekend on-call rotation every 4-8 weeks (daytime hours only).

Requirements

Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub.
Basic Linux system administration knowledge.
Good communication skills (English language fluency required).
The ability to work independently.
The ability to build knowledge of new technologies easily.
A sense of empathy with our customers.
Customer Obsessed — You treat customer problems as your own and build relationships with the people behind the logo, not just the account. You can point to decisions you changed because of what a customer told you.
High Agency — You own problems beyond your job description and move without waiting to be asked. When the path isn't defined, you make the call and bring people with you rather than working around them.
Truth Seeking — You hold a strong point of view and update it when the data says otherwise. You argue for the best answer regardless of who's in the room, and once a decision is made, you commit to it fully.
Hard Work — You own the end result, not just your slice of it, and you go beyond what's expected to get there. You work smart as well as hard, and you find real reward in building something demanding alongside people who do the same.
Ship Excellence — You hold a painfully high quality bar and keep raising it, while shipping with urgency instead of waiting for perfect. Every iteration is something you learn from.
Direct Feedback — You give honest, constructive feedback regardless of seniority or tenure, and you actively ask for it in return. You deliver it with enough care that people want to hear it from you.
System administration knowledge, especially Linux, storage, and/or networking.
Knowledge of common enterprise environments & technologies such as LDAP & databases.
Knowledge of common web application architectures, SSL, REST API concepts, etc.
Understanding of Continuous Integration and Continuous Deployment concepts and practices.
Experience with cloud computing environments.
Programming experience, anything from shell scripting to Java development.
Open source community contributions, especially Jenkins.
Previous experience in customer-facing roles.
Computer Science / IT degree or equivalent work experience.
Certifications: Cloud computing providers, Kubernetes, etc.

Skills

DevOps tools and services (Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub)
Linux system administration
Communication
Independent work
Learning new technologies
Empathy
System administration (Linux, storage, networking)
Enterprise environments & technologies (LDAP, databases)
Web application architectures, SSL, REST API concepts
Continuous Integration and Continuous Deployment concepts and practices
Cloud computing environments
Programming (shell scripting, Java)
Open source community contributions (Jenkins)
Customer-facing roles

Location

Hybrid - Denver, CO

Work Type

Full-time
Hybrid

Experience Level

Minimum 5 years and above

Education Level

Computer Science / IT degree or equivalent work experience
Certifications: Cloud computing providers, Kubernetes

Salary/Compensations

$80,000 - $100,000 annually

Benefits

BEE-Flexible PTO policy (unlimited vacation, sick time, personal days)
Paid U.S. holidays
2 dedicated Bee-Giving Days for volunteering
Health coverage from day one (medical, dental, vision)
HSA contributions with HDHP plan
Competitive 401(k) company match (pre-tax and Roth options)
Fully funded Life and AD&D insurance
Fully funded Short Term Disability insurance
Fully funded Long Term Disability insurance
Fully funded Employee Assistance Program
Company-sponsored Headspace account
Dedicated Care Concierge service
Monthly stipend for work-from-home setup
Bonus plan rewards for delivered goals and company growth
Stock options

About the Company

CloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence to ship software better, faster, and safer.
As enterprises adopt agentic coding, software is created faster than most teams can review, secure, and validate. Without consistent governance, organizations risk shipping code they cannot explain, audit, or trust.
CloudBees addresses this challenge without asking teams to replace the tools they already use. Across every toolchain a customer runs, CloudBees makes each change, human or AI, visible, auditable, and accountable before it reaches production.
CloudBees Unify is the product behind this: a governance layer, with context and control-plane capabilities, that enforces consistent policy and evidence across every tool, team, and workflow.
Founded in 2010, CloudBees is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Capital, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners.
Visit us at www.cloudbees.com.

Equal Opportunity

CloudBees is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.