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About the Role
Diesel is a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends. In recent years, Diesel has evolved into the premium casual wear market, becoming a true alternative to the established luxury market. This is a worldwide organization present in over 80 countries with 5,000 points of sale, including more than 400 company-owned stores.
Responsibilities
- Lead the team to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives.
- Achieve commercial targets through efficient and effective organization of the team and successful management of the product.
- Improve commercial performance through technical product knowledge, numerical analysis of sales and stocks, product rotation, and supervision of replenishment and visual merchandising.
- Lead a high-performing, client-facing, and service-oriented team.
- Coach and provide feedback to the team to ensure all clients receive the highest standard of experience.
- Drive the digital experience in-store and utilize digital resources for communication when face-to-face interaction is not possible.
- Empower, develop, motivate, and work alongside the team to drive results by delivering an elevated customer experience.
- Execute the strategic business plan while driving incremental sales using cross-functional partners and marketing opportunities.
- Build a client book by establishing client relationships to drive additional traffic and create client engagement.
- Create long-term, authentic bonds with colleagues by fostering growth, listening with respect, and promoting inclusion.
- Support the Store Manager in driving store strategy to achieve the best sales performance by understanding client desires and creating a hand-crafted 360° experience.
- Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment.
- Demonstrate best-in-class sales and self-leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful, loyal client relationships through CRM initiatives.
- Guarantee efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, and grooming, taking action to solve problems with positive outcomes.
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset.
Requirements
- Previous experience in fashion/luxury retail.
- Experience in training, empowering, and motivating a team.
- Results-driven and customer-focused.
- Strong communication skills (verbal, in person, via email, SMS, etc.).
- Strong attention to detail.
- Undertake work with a high degree of integrity, leading by example.
- Take action and ownership, ensuring a magical client experience.
- Be a leader with a passion for helping others grow.
- Be a powerful communicator, handling colleagues and clients with personal care and empathy.
- Be responsible, courageous with ideas, resilient, and authentic.
- Act and think first of the client and their experience, with in-depth knowledge of client desires, needs, and expectations.
- Be a master at storytelling and asking engaging questions.
- Think innovatively about how to improve and generate new ways of creating tangible value and magic for clients.
Skills
- Clienteling
- CRM
- Sales
- Leadership
- Team Training
- Team Motivation
- Customer Service
- Communication
- Digital Marketing
- Merchandising
- Visual Merchandising
- Stock Management
- Product Knowledge
- Storytelling
- Relationship Building
About the Company
- Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry.
- While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market.
- Diesel is a truly worldwide organization.
- It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.