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About the Role
The Receptionist at Mercedes-Benz of Austin is the first impression of the dealership, serving as the face and voice of the store. This role offers significant growth and promotion potential within the company. The ideal candidate will be a smiling, multi-tasking individual who can effectively interact with customers in person and over the phone, while also being a team player and maintaining the coffee bar.
Responsibilities
- Answering and directing incoming phone calls for sales and service overflow
- Handling and de-escalating guest concerns
- Assisting customers with questions and directing them to the appropriate person or department
- Providing basic information
- Preparing beverages and snacks at the complimentary coffee bar
- Greeting customers
- Undergoing continuous training to develop product knowledge
- Contacting customers regarding registration stickers
- Assigning key fobs and printing stickers
- Organizing the book room
- Collaborating with the titles department on registration stickers
- Performing other duties as assigned
Requirements
- Must have held a valid driver's license for at least 1 year
- Must be at least 18 years of age
- Experience with business software (Email clients, Microsoft Office, Gmail for businesses)
- Moderate understanding of utilizing multiple browsers and systems
- Ability to type at 45+ WPM
- Polished, professional, and positive phone and email communication skills
- Experience in an environment of moderate pressure
- Capable of making conscientious decisions
- Prior experience at a dealership or within the automotive retail or service industry is a plus
- Fluency in English required
- Bilingual in Spanish is a plus
- Prior relevant hands-on experience with CRM software, sales, or phone systems is a bonus
Skills
- Multi-tasking
- Team player
- Adaptability
- Customer service
- Organization
- Professionalism
- Communication
Location
- Austin, TX 78752
Work Type
- Full Time
Experience Level
- 1+ year driver's license
- Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus
Salary/Compensations
- $20 an hour
Benefits
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
- 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7+ years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages
- Voluntary Vision plan
- Pet Insurance
- Legal Shield
- $200 Donation to Charity of Your Choice with Approval
About the Company
- Mercedes-Benz of Austin is a locally-owned, family-operated company with locations in North/Central Austin.
- Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.
- CAG is proud to be an equal opportunity employer.
- We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
- As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
- The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
Equal Opportunity
- CAG is proud to be an equal opportunity employer.
- We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
- The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
- CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.