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About the Role
Drive discovery, workflow design, interaction design, and user experience strategy across key compliance capabilities. This role blends hands-on execution, product thinking, stakeholder influence, and continuous improvement to modernize design practices through experimentation and collaboration.
Responsibilities
- Lead end-to-end product design efforts, from discovery and workflow definition through final design delivery across compliance and risk management platforms.
- Partner closely with Product, Engineering, and stakeholders to solve complex user, operational, and business challenges.
- Champion the voice of the user through research, workflow analysis, usability testing, and continuous validation of design decisions.
- Create intuitive workflows, high-fidelity designs, and interactive prototypes that drive clarity, alignment, and delivery.
- Apply systems thinking to design solutions that span multiple products, workflows, and user roles.
- Take ownership of design challenges, proactively identifying opportunities, driving alignment, and helping teams move from ambiguity to execution.
- Facilitate design reviews, workshops, and stakeholder discussions while clearly communicating design rationale, trade-offs, and recommendations.
- Partner closely with the Design Lead and team to scale design capabilities, strengthen design quality, and advance the maturity of our design practice.
- Embrace modern design tools, AI-assisted workflows, and emerging technologies to improve efficiency, quality, and collaboration.
Requirements
- Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available.
- Must be based in Denver or Atlanta, or willing to relocate to one of these locations.
- Relocation assistance is not provided.
- 5+ years of experience in Product Design, UX/UI Design, or related disciplines, with a proven track record leading end-to-end product design initiatives from discovery through delivery.
- Experience designing complex enterprise software, SaaS platforms, or workflow-driven applications.
- Strong skills in interaction design, prototyping, and user-centered design methodologies.
Skills
- Product Design
- UX/UI Design
- Interaction Design
- Prototyping
- User-Centered Design Methodologies
- Systems Thinking
- Design Rationale Communication
- AI-assisted workflows
Location
- Denver
- Atlanta
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- 5+ years
Salary/Compensations
- $110,000.00 – $145,000.00 per year
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off
- Parental Leave
- Global Adoption Assistance
- 401K Plan
About the Company
- Western Union values in-person collaboration, problem solving, and ideation whenever possible.
- We are passionate about honoring our employee's identity and fostering a feeling of belonging.
- Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
Equal Opportunity
- We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
- The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.