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About the Role
This role focuses on managing client relationships, ensuring effective communication, and supporting customer service projects. The position involves becoming a key point of contact for clients, maintaining strong business relationships, and supporting company goals.
Responsibilities
- Provide regular updates to clients on customer service project progress.
- Develop and maintain open communication channels with clients for inter-departmental use.
- Serve as the primary point of contact to establish strong business relationships.
- Maintain close relationships with patient families through consistent phone and face-to-face communication.
- Accompany Clinical Case Managers during re-certifications and hospital discharges.
- Deliver necessary supplies to nurses and occasionally provide meals or coffee to patient families to build rapport.
- Assist management by maintaining extensive knowledge of field nursing operations.
- Communicate expectations and scheduling information to families.
- Recruit new nurses for existing cases.
- Perform other duties as assigned to achieve business goals.
- Support and execute the company's mission, ethics, and goals.
- Represent the company and community in a positive and professional manner.
- Adhere to the dress code with a clean and professional appearance.
- Report to work on time and as scheduled.
- Adhere to all company policies and procedures.
Requirements
- Proven ability to utilize the Salesforce contact platform.
- Demonstrated ability to meet deadlines.
- Strong communication skills required.
Skills
- Salesforce
- Communication
Experience Level
- 3+ years’ experience in customer service role
- 1+ years’ experience in management position preferred
Education Level
- Bachelor's degree in business or a related field preferred
Equal Opportunity
- MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.