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About the Role

Collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. Contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.

Responsibilities

Own the overall MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability.
Provide architectural guidance for complex incidents, performance bottlenecks, and integration issues.
Lead L2/L3 support activities and ensure adherence to SLA/KPI commitments.
Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
Review integration designs, APIs, security standards, and deployment strategies.
Govern production releases, change management, and environment management activities.
Collaborate with business stakeholders, development teams, infrastructure teams, and vendors to resolve critical issues.
Establish monitoring, alerting, and operational dashboards for proactive support.
Identify opportunities for automation, cost optimization, and operational efficiency improvements.
Support capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives.
Mentor development and support teams on MuleSoft best practices and architecture standards.
Drive continuous service improvement initiatives and operational excellence programs.

Requirements

Strong hands-on experience with MuleSoft Anypoint Platform.
Expertise in API-Led Connectivity, RAML, DataWeave, API Manager, Runtime Manager, and CloudHub.
Experience managing production support and AMS operations for enterprise integrations.
Strong understanding of integration patterns, messaging systems, and middleware technologies.
Experience with Incident Management, Problem Management, and Change Management processes.
Knowledge of CI/CD pipelines, DevOps practices, Git, Jenkins, and automated deployment processes.
Strong troubleshooting, debugging, and performance tuning skills.
Experience working in Agile delivery and support environments.

Skills

MuleSoft Anypoint Platform
API-Led Connectivity
RAML
DataWeave
API Manager
Runtime Manager
CloudHub
Integration patterns
Messaging systems
Middleware technologies
Incident Management
Problem Management
Change Management
CI/CD pipelines
DevOps practices
Git
Jenkins
Automated deployment processes
Troubleshooting
Debugging
Performance tuning
Agile delivery
MuleSoft Certified Integration Architect (MCIA)
MuleSoft Certified Platform Architect (MCPA)
Splunk
Dynatrace
AppDynamics
Grafana
AWS
Azure
GCP
ITIL Foundation Certification

Location

Chicago
New Jersey
Atlanta
NYC
Dallas

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$89,400 to $166,398

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law