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About the Role

As a Senior Maintenance Technician at Channel Mission Bay, you will deliver first-class service to achieve customer happiness and resident retention. Every day is an opportunity to craft an amazing customer experience and provide satisfying solutions.

Responsibilities

Maintain the overall appearance and cleanliness of the community, ensuring grounds, amenities, building exteriors/interiors, market-ready units, common areas, and parking lots are free of debris and graffiti.
Respond to resident maintenance and service requests, taking appropriate action to repair and restore service within established quality and time standards.
Prepare apartments for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic cleaning, and other equipment maintenance and repairs.
Maintain tools and equipment, ensuring they are in proper working order, and request replacements as necessary.
Assist the Maintenance Manager with vendor management and ordering supplies/equipment within budget guidelines.
Foster positive relationships with residents throughout their residency, confirming their expectations are being fulfilled.
Identify, share, and implement opportunities to improve resident happiness and service.
In the absence of a Maintenance Manager, lead, direct, and supervise the service team's day-to-day functions.
Assist in training and mentoring new Maintenance Technicians and/or Apprentices.
Provide superior customer service to internal and external customers.
Participate in an after-hours on-call rotation.

Requirements

Experience as a Maintenance Technician in the multi-family, hospitality, or similar industry.
Competency in residential plumbing, electrical, appliance repair, painting, and drywall.
Knowledge of and experience in HVAC and carpentry is a plus.
Customer service experience.
Proficient in the use of modern technology, especially computers and smartphones.
Valid driver's license.
Rotating on-call responsibility required.

Skills

Plumbing
Electrical
Appliance Repair
Painting
Drywall
HVAC
Carpentry
Customer Service
Computer Proficiency
Smartphone Proficiency

Location

San Francisco, CA

Work Type

Full-time

Experience Level

Senior

Education Level

High school or equivalent preferred
EPA Type II or Universal certification required
EPA Type I (Section 608) certification preferred
Certified Pool Operator (CPO) certification a plus

Salary/Compensations

$35.00/hr. – $37.00/hr. (Based on experience)

Benefits

Company-matched 401(k) plan
Up to 10 vacation days
6 sick days
4 personal days
2 floating holidays
Company-observed paid holidays
Housing discounts
Tuition reimbursement
Company-sponsored volunteer/community service days
Fun company events
Annual President's Club

About the Company

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities.
UDR is the industry leader of transformational change and operational innovation.

Equal Opportunity

UDR Inc. is an Equal Employment Opportunity Employer.
UDR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.