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About the Role

The Accounts Receivable Specialist supports accurate and timely billing, collections, cash application, and receivables reporting. The role monitors customer payment behavior, resolves payment issues, and helps maintain strong cash flow and reliable financial reporting.

Responsibilities

Monitor open receivables and customer payment behavior.
Manage dunning activities, including customer reminders and collection follow-up.
Coordinate with external collection agencies when needed.
Apply incoming cash accurately and on a timely basis.
Reconcile incoming payments with customer invoices and investigate discrepancies.
Resolve customer payment disputes in coordination with relevant internal stakeholders.
Escalate overdue accounts and unresolved issues appropriately.
Prepare and maintain reporting on accounts receivable aging and Days Sales Outstanding (DSO).
Identify and report potential bad debt risks.
Handle billing and invoicing, ensuring accuracy and timeliness.
Support month-end closing activities.
Support revenue recognition activities.
Coordinate within Finance and Operational Client Management on payment, billing, and receivables matters.
Work with external collection agencies when additional collection support is required.

Requirements

Associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent practical experience may be considered.
Three to five years of relevant accounts receivable experience, including billing, collections, cash application, and account reconciliation.
Working knowledge of ERP (preferably SAP) and accounting systems, with proficiency in Microsoft Excel and experience preparing AR aging and DSO reports.
Strong attention to detail, communication, and problem-solving skills, with the ability to manage priorities independently and collaborate across functions.
Build and maintain excellent working relationships with Operational Client Management, ensuring timely communication and effective coordination on billing, collection, and account-related matters.
Engage with clients professionally, respectfully, and solution-oriented, including when managing disputes, delayed payments, or other difficult circumstances.
Demonstrate ownership and reliability by following through on commitments, escalating risks promptly, and contributing to accurate billing, timely collections, and strong receivables performance.
Responsibilities may evolve based on client requirements, operational priorities, and business needs.
The successful candidate must demonstrate sound judgment, ownership, discretion, and a proactive approach to maintaining a safe, reliable, and exceptional workplace.

Skills

SAP
Microsoft Excel
Attention to detail
Communication
Problem-solving
Independent prioritization
Cross-functional collaboration

Location

New York
Pennsylvania
Tennessee

Work Type

Hybrid
Full-time
Part-time
Temporary

Experience Level

3-5 years

Education Level

Associate's degree
Bachelor's degree

Salary/Compensations

$67,000—$80,000 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Career Growth opportunities
Learning & Development programs
Recognition programs
Paid Time Off (minimum 80 hours/calendar year for full-time)
Bonuses for employee and client referrals

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.