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About the Role

Araceli Biosciences is seeking an experienced Field Service Engineer (FSE) to install, upgrade, provide technical support, and perform repairs on advanced, AI-driven hardware systems, specifically high-content imaging microscopes. This role involves working with cutting-edge technology, troubleshooting complex issues, and contributing to product improvements while collaborating with sales, service, and engineering teams.

Responsibilities

Perform installation, preventative maintenance, troubleshooting, and repairs on highly complex imaging microscopes and peripheral equipment.
Troubleshoot software issues pertaining to firmware, operating system, or other software tools.
Implement best practices for customer support interactions.
Interact with leading scientists to enable technology advancements in their laboratories.
Collaborate with the team to diagnose and repair customer issues (hardware, software, networking) to ensure minimal system downtime.
Assist in the development of work instructions for fellow FSEs on service tools, repair, and installation.
Maintain accurate and organized documentation of customer interactions, service activities, and technical issues using CRM and other relevant systems.
Maintain regular communication with customers.
Propose process improvements to enhance the customer experience.

Requirements

BS or MS in Engineering or related field, or equivalent work experience.
Minimum 3-5 years of experience in field service and/or manufacturing within the biotech, tech, or life science industry.
Strong communication skills, with the ability to explain complex technical information simply.
Experience with microscopy equipment is preferred.
Availability for local travel (up to daily) and overnight travel (up to 70% of the time).
Regular travel to customer sites across continental Europe, the United Kingdom, and the Nordic countries.
Occasional travel to the United States for training and integration.
Must maintain a valid passport.
Must maintain a valid driver's license.
Must be able to lift and move up to 50 lbs.
Frequent bending, squatting, and standing are required.

Skills

Field service engineering
Technical support
Hardware repair
Software troubleshooting
Customer support
Microscopy equipment
CRM systems

Location

Germany
United Kingdom

Work Type

Field Service
Full-time

Experience Level

3-5 years

Education Level

BS or MS in Engineering or related field or equivalent work experience

Salary/Compensations

Competitive salary and benefits package

Benefits

Competitive benefits package

About the Company

Araceli Biosciences aims to accelerate drug discovery with AI-driven tools.
The company is passionate about customer success and driving the drug discovery revolution.
Araceli Biosciences is a group of innovative individuals focused on creating impactful images and finding creative solutions.
Speed is a core value and specialty of the company.

Equal Opportunity

Araceli is an equal opportunity employer, valuing diversity.
The company does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Araceli ensures reasonable accommodation for individuals with disabilities in the application, interview process, and employment.
Contact us to request accommodation.