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About the Role
Assembled is seeking a Product Manager to develop agentic automation for customer support operations. This role involves taking a new product from concept to launch, focusing on autonomous decision-making within customer-defined parameters. You will collaborate with cross-functional teams to own the product strategy, launch, and adoption, with pricing and packaging tied to the value delivered.
Responsibilities
- Own the product vision and roadmap for agentic automation, connecting customer needs to measurable business outcomes.
- Define controls, visibility, and evaluations for customer trust in autonomous decisions.
- Work directly with customers to test products in live operations, measure impact, and drive adoption.
- Partner with go-to-market teams on packaging, pricing, and launch.
- Define metrics connecting automated work to customer value and revenue.
Requirements
- 4+ years of product management experience in enterprise B2B SaaS.
- Clear written and verbal communication skills.
- Ability to align engineering, design, commercial teams, and senior customer stakeholders.
- Track record of taking ambiguous, 0-to-1 products from concept to production and adoption.
- Strong analytical and technical skills.
- Ability to use data and customer insights to make product tradeoffs.
- Sound judgment about AI behavior, reliability, and human control.
- Experience working directly with customers to understand complex workflows and translate insights into product decisions.
- Experience at a growing startup, with the ability to prioritize and deliver as business needs evolve.
Skills
- Product Management
- Enterprise B2B SaaS
- Communication
- Analytical Skills
- Technical Skills
- Data Analysis
- Customer Insights
- AI Behavior
- Startup Experience
Location
- San Francisco
Work Type
- Onsite
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $190,000 - $240,000 per year
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits for professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Onsite work model with catered lunches, snacks, and beverages
- 401(k) plan enrollment
- Stock options
About the Company
- Assembled helps companies scale great customer support by providing tools for AI agents, demand forecasting, scheduling, and intraday adjustments.
- More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled.
- The company has raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures.
- Assembled has offices in San Francisco, New York, and London.
Equal Opportunity
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.
- Assembled participates in E-Verify for US applicants.
- Assembled is required to verify UK applicants' right to work.