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About the Role
Anchor Health Home Care is seeking a high-energy, persuasive, sales-driven Retention Specialist to strengthen relationships with existing clients, win back former clients, and prevent service disruptions. The ideal candidate will bring a strong background in sales or account management, a confident personality, and the ability to influence decisions and build loyalty.
Responsibilities
- Re-engage and win back former clients who have discontinued services
- Proactively reach out to current clients to resolve concerns and prevent service cancellation
- Build trust with families and caregivers through excellent communication and follow-up
- Collaborate with internal teams to ensure client needs are met quickly and thoroughly
- Track retention metrics and report trends to management
- Maintain accurate records of client interactions and outcomes
Requirements
- 1+ year of office experience, preferably in a sales or client-facing role
- Excellent verbal and written communication skills
- Proficient in Microsoft Office; experience with CRM or EMR systems a plus
- Spanish fluency REQUIRED
- Must be able to commute or relocate to Brooklyn, NY 11206
Skills
- Sales
- Account Management
- Customer Retention
- Outbound Calls
- Objection Handling
- Persuasive Conversations
- Communication
- Organization
- Microsoft Office
- CRM
- EMR
Location
- Brooklyn, NY 11206
Work Type
- In-person
- Full-time
Experience Level
- 1+ year of office experience
About the Company
- At Anchor Health Home Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members.
- Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community.
- We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.